Job Title: Customer Service CoordinatorLocation: LeedsPay rate - £12.50 p/hWork Pattern: 9:30 -18:00About FRGAt First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success. If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.Why FRG?Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.Job Description Key Responsibilities:As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business.Objectives of this Role:Addressing customer inquiries promptly and effectively.Quality checking and ensuring the accuracy of reports sent to clients.Managing incoming calls with a focus on delivering exceptional customer service.Requesting and raising quotations from service providers.Collaborating with different departments to facilitate seamless service onboarding.Requirements:Essential: Commitment to providing first-class customer service.Strong communication skills, both written and verbal.Excellent attention to detail.Basic PC skills including Microsoft Word and Excel.Desirable Background in facility management (FM)
