Test and Transition Analyst

Job Type:
Job Sector:
M2 5DB
£30,984 to £34,373 per annum
Salary Description:
£30984 - £34373 Per Annum
Career Kinetics Limited
Job Ref:

An exciting opportunity has arisen for a forward thinking, highly skilled and motivated Test and Transition Analyst to join the ICT Test and Transition Team, with a proven track record of delivering excellent customer focused service transition.

You will have responsibility for working with colleagues, project and support teams to successfully transition the delivery of organisational objectives including projects, initiatives, process/system changes. The Test and Transition team provides high quality service to customers which are consistent with the Council's goals, industry best practice, and regulatory requirements.

You will work closely with other members of the Test and Transition team and be committed to the continuous improvement of systems and processes, sharing knowledge and providing/receiving training and mentoring as required.

You will have the opportunity to:

- Play a lead role in the delivery of Service Transition for changes in a large multi-functional IT organisation
- Be part of a multi-million-pound transformation programme
- Work closely with colleagues from Project Teams and service management teams which include Service Desk, Incident and Problem, Configuration Management, Infrastructure and Application teams
- Work with Service Delivery Managers, Strategic Business Partners and Projects to ensure smooth transition of new services within service management teams for future developments
- Suggest changes for improvements to existing transition processes as part of continual service improvement, including documentation and maintaining policies and procedures
- Develop successful relationships and secure stakeholder commitment through negotiation and communications, both oral and written, to ensure work packages are delivered effectively and to customer requirements and agreed objectives. This will include the communication of complex technical matters.
- Play a lead role in the testing of new services to meet the Councils objectives.

The successful candidate will be able to demonstrate experience and knowledge of the following:

- Understanding of the relevant legislative framework and professional standards both within the ICT industry and in particular relevant to a local authority
- Recent experience of Service Transition tracking, report writing and other required reports; supported by transparent and factual data analysis; with the aim of demonstrating trending and / or Continuous Improvement
- Responsible for overall management of the transition process including managing and configuring Service Transition in Service Now software
- Significant experience of leading and delivering service transition for a range of critical business applications
- Experience of undertaking a lead role in a professional, customer focused, specialist technical service
- Excellent communication and customer service skills
- Qualified to ITIL Foundation with a strong practical understanding of how the core ITIL functions (CM / IM / PM / RM and Service Transition) interface and interact to collectively support IT and the Business
- Experience of providing training and mentoring
- Be willing to work flexibly including out of hours and Bank Holidays to support customer demand and potential incidents.

Contact Details:
Career Kinetics Limited
Tel: 0800 0485 785
Contact: Recruitment Team

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