Remote Helpline Counsellor Days EAP

Job Type:
Job Sector:
Health, Medicine
Home based
£24,000 to £26,000 per annum
Salary Description:
£24,000 - £26,000 pro rata per annum
Vita Health Group
Job Ref:

The Role: What you will do?At Vita Health Group our mission is “making people better”, and we are looking to recruit experienced helpline counsellors to achieve that mission.  

We have an exciting opportunity to join a growing team of qualified helpline counsellors delivering phone-based support to our customers, as part of our Employee Assistance Service. Our counsellors work remotely from home, but never alone, and we can provide flexible working arrangements over a variety of shifts (from 22.5 - 37.5 hours per week), clinical supervision, training and CPD opportunities.

If you have the listening, empathy and communication skills we need in our counsellors, get in touch today to apply.  


The Role: 

As a Helpline Counsellor, you have a fantastic opportunity to make a tangible difference to people’s emotional health and wellbeing. As part of our EAP Helpline service you will work as part of a team to provide in the moment counselling support, signposting and referrals into our interventions team for ongoing support if required.  

Our EAP helpline operates 24/7, 365 days a year to ensure people receive emotional support when they need it most. Alongside working as part of a multi-disciplinary team you will be responsible for: 

Answering calls from our Employee Assistance Provision helpline 

Conducting triage assessments and making clinical decision based on presenting issues 

Using evidence-based practice to make pathway placement recommendations. 

Providing immediate in the moment advice and counselling support to callers 

Ensuring you deliver high quality services to our customers, in line with your governing body's code of practice and ethical guidelines


The candidate we are looking for:  

Recognised Counselling Qualification – ideally Post Graduate Diploma in Counselling (Level 4 or above) 

BACP (or equivalent -  NCS Accredited Professional status is also accepted) Registered Membership is essential, preferably working towards accredited status (unfortunately Individual/Student Membership cannot be accepted)  

We ask for a minimum of 2 years counselling experience, preferably with a variety of diverse client groups 

1 year's experience in delivering counselling via telephone or virtually is desired 

Self-motivated and confident in remote working to cover agreed shift patterns 

Competent IT skills, experience of MS office and MS teams is essential. 

Knowledge of using the Stepped Care Model and use of assessment tools PHQ9 and GAD7 desirable.  


Next Steps   

If successful after an initial screening call and interview, we will discuss and agree your shift pattern and contract. 

We will provide you with all the IT equipment needed, and check in with you prior to your start date to ensure you have everything you need 

You will receive a full 2 week induction, online and with others, which starts with a introduction from the service mangers and meeting some of your new colleagues 

We will then support you with “on the job” training to help you practice and use your telephone and IT skills. We have a team of seniors there to support you every step of the way.  


Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience.  We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view in full on our website.  To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

Vita Health Group is proud to be an equal opportunities employer.  We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.  To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks.

We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
Our status as a Disability Confident Committed Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
Our participation in Stonewall’s Diversity Champions programme which supports us in ensuring all LGBTQIA+ staff are free to be themselves in the workplace.
Our status as a Menopause Friendly Committed employer.
Our sign up to the Employer with Heart Charter
Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS2), Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.

Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact and we will arrange.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. 

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. 

Vita Health Group reserves the right to close this job when sufficient applications have been received.



Contact Details:
Vita Health Group
Tel: 03332220710
Contact: Emma Nealgrove

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