Sodexo have a fantastic opportunity for an Assistant Soft Services Manager to join their busy team based in Worthing, West Sussex.
The role will be responsible for managing a small team across the customer site and responsible for all operational services including cleaning, catering, guest services and post room provisions.
Our preferred candidate should have previous experience working in a similar role with a soft services industry, with fantastic people and management skills. This role can also be known as Front of House Manager. Any candidates with experience of working within a Front of House Manager will have the necessary skills to be successful in this position.
Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer.
Package DescriptionUp £28,187 plus benefits
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more
All offers are subject to security clearance
Main Responsibilities
Manage all services within the soft facilities management operational business area including catering portering, mailroom, cleaning and reception services
Support the General Services manager to ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area
Supervise all aspects of performance of an assigned group of direct reports including front of house colleagues, porters, mailroom operatives, cleaners and receptionist
maintain excellent client/customer relationships
Attend team briefs, huddles and meetings as required
Attend your performance development review to discuss job standards and agree development activities
Maintain a clean and tidy work area at all times
Maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required
Care for all available resources including equipment, materials and supplies as directed
Adhere to cash policies and ensure the safekeeping on any cash handled
Report any near miss occurrences, accidents or faulty equipment to management
Ensure effective communication with line manager, team, customer and client organisation
Maintain all areas of responsibility to the set service standards and in line with applicable service offer
Supervise the team fairly and drive engagement
The Ideal Candidate
Previous experience of working in catering and/or Mess operational role
Great leadership and people skills
Must be able to demonstrate effective verbal and written communication
Able to work on own initiative within a team environment
Able to demonstrate attention to detail and adherence to standards
About The CompanyIn the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
