Rehabilitation Support Worker (RSW)

Job Type:
Job Sector:
Health, Medicine
South West
£22,000 to £22,000 per annum
Salary Description:
Spot salary
HCRG Care Group
Job Ref:

The Falls and Parkinson’s services provide specialist multi-disciplinary assessment and intervention for service users, aiming to maximise independent living in the community, minimizing risk, reducing falls and developing the person’s understanding of their condition so that they may better manage it as independently as possible.  The role is primarily linked with Physiotherapy, however will participate with other therapies and interventions, depending upon the requirements of the service.  

As a Rehabilitation Support worker, you will join a team which is well established.

Your days will be spent carrying out specific care and treatment under guidance and delegation of the multidisciplinary team, reinforcing the rehabilitation principles and prescribed techniques, working in accordance with an agreed multidisciplinary plan and one’s own competency level and work effectively and flexibly under direct or indirect supervision and be responsible for and work unsupervised for identified tasks.

You will be based primarily in the Clara Cross Centre St Martins Hospital but will also work in service user’s homes.

The post holder will:

Work as part of a multidisciplinary team, maintaining a high standard of service user focused care, reflecting an inter-disciplinary approach to rehabilitation, and a holistic and seamless service. 
Develop good communication links with service users, their families and carers and joint working with other services across professional and organisational boundaries, being able to manage sensitive situations, ensuring confidentiality and reporting back to a clinician
Organise and lead balance exercise courses, teaching and reinforcing correct strategies. Leading health education discussion groups for falls service users, providing required information for service users, their families and carers. Work with individual service users to teach and practise exercises and strategies prescribed by the Physiotherapist
Support the Falls service Occupational Therapist by completing telephone screening, face to face screening in clinics (including basic cognitive assessment) and carrying out follow-up visits in service users’ own homes. This may involve teaching strategies to maintain independence and fit equipment as required
Support the Parkinson’s disease clinic by carrying out certain observations and assessments, under the supervision of a clinician
Carry out therapy programmes via the computer using video software, where required
Contribute to the ordering of equipment and stationary for the team


Interviews to be held on 25th July 2022
Package DescriptionAs a Rehabilitation Support worker, you’ll be part of our valued team at  The Clara Cross Centre St Martins Hospital but will also work in service user’s homes.


You will feel valued as a Rehabilitation Support worker within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

£22000 Annual Salary with NHS Pension and full Agenda for Change terms and conditions 
Free tea, coffee and milk at your base location  The Clara Cross Centre St Martins Hospital
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 

The pride of working for an organisation committed to the highest clinical and quality standards: with 100% of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesThe successful candidates main responsibilities include:


Organise and lead exercise courses as part of a team. Classes include balance exercise courses in the Falls Clinic or off-site, and exercise courses for people with Parkinson’s   
Lead health education discussion groups for falls service users, providing required information for service users, their families and carers
Complete outcome measures such as Timed Up and Go and Berg Balance Scale
Review and adjust walking aids. Teach service users/carers how to use
Work individually with service users to teach and practise home exercise programmes and strategies that have been set by a Physiotherapist.
Complete associated administrative tasks and documentation
Liaise and report back to supervising Physiotherapist

Occupational Therapy

Complete Occupational Therapy screening assessments, usually over the telephone
Measuring, fitting, demonstrating and checking safe environment for providing equipment in the service users’ homes, e.g. chair blocks, bed levers, toileting, bathing & kitchen equipment
Demonstrating and reinforcing strategies and use of appropriate equipment
Demonstrating to carers and family methods/equipment used in rehabilitation programme as appropriate
Carry out basic cognitive screening
Managing your own workload & appointments


To maintain accurate clinical system multidisciplinary records, recording outcomes and reporting and concerns immediately. Ensuring records are completed in a timely manner
To answer telephone enquiries effectively, receiving and following up messages appropriately
To record accurately in the service users’ notes any changes to treatment appointments received and liaise with other administrators to deal with them
To maintain confidentiality
To adhere to trust & departmental policies & procedures
To attend staff meetings
To order equipment and stationary as required using agreed systems

The Ideal CandidateEssential Criteria:

Education & Qualifications

Good general education – GCSE Maths and English or equivalent level

Knowledge & Experience

Relevant experience working with older people
Experience of working in a team
Knowledge of health and Social services
Knowledge of, and engagement with, physical activities and/or sports

Skills & Abilities

Ability to manage own time and build efficient working practices
Willingness to develop own skills and knowledge
Ability to work in a changing environment
Effective verbal & written communication skills, including telephone skills
Good IT skills
Good interpersonal skills
Ability to take initiative and be involved with team developments
Able to relate to service users, encouraging them to engage in treatment, with tact and diplomacy
Able to understand and follow instructions, demonstrating listen skills
Ability to work unsupervised in the community
Ability to make decisions, prioritise, take responsibility and to work on own initiative
Car driver and access to a vehicle for work
Evidence of practical skills

About The CompanyWe change lives by transforming health and care. 

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.


While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy. 


Contact Details:
HCRG Care Group
Tel: 03002471111
Contact: Careers Team (LD)

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