Overall aim of the job:As a Housekeeping Shift Leader, you will be responsible for overseeing the smooth operation of the housekeeping department. You will supervise housekeeping staff, maintain cleanliness standards, and ensure guest satisfaction by managing room cleaning, public areas, and overall hotel cleanliness. You will also support training, development, and performance management of housekeeping staff.We invite you to become part of our dynamic hospitality team as a Housekeeping Shift Leader if you are passionate about delivering exceptional guest experiences and have a keen eye for detail and a talent for leading teams.Please note, West Court Retreat is not on a public transport route, so please consider necessary travel arrangements.Key Responsibilities:- Oversee daily housekeeping operations, ensuring tasks are completed efficiently and to the highest standard. - Conduct room and public area inspections to meet cleanliness, maintenance, and safety standards before check-in. - Provide training to housekeeping staff on cleaning protocols, safety procedures, and customer service. - Monitor and manage housekeeping supplies, linens, and equipment, reporting shortages to the Housekeeping Manager. - Respond promptly to guest requests and complaints, ensuring high satisfaction. - Enforce health, safety, and hygiene regulations to maintain a safe working environment. - Report maintenance issues in rooms or public areas for timely resolution. - Organise and assign daily tasks to ensure efficient room turnaround and cleanliness. - Restock minibars and perform cleaning checks. - Complete cleaning tasks in rooms and public areas and assist with laundry duties as scheduled. - Arrange special room requests, such as extra amenities, setup for celebrations, or specific guest preferences.Skills & Competencies:Previous Experience: Experience in a housekeeping or supervisory role within the hospitality industry is preferred.Leadership Skills: Strong leadership abilities to manage, motivate, and mentor a team.High Standards & Attention to Detail: Consistently maintains cleanliness and high standards.Organised & Efficient: Ability to prioritise tasks, manage time effectively, and handle multiple responsibilities.Communication Skills: Strong verbal and written communication skills to interact effectively with guests and staff.Problem Solver: Ability to address and resolve issues quickly, ensuring minimal disruption to guest experience.Knowledgeable: Familiarity with hygiene regulations and safe cleaning practices.Adaptable: Ability to adapt to changing demands and work in a fast-paced environment.
