Assistant Hospitality ManagerCompass Group is a world leader in providing great food and exceptional guest experiences to millions of people across the world every day. We are proud to be the catering partner to Northumbria University, delivering a diverse range of catering, hospitality, conference and events experiences to thousands of students, staff and visitors across the university campus.We’re now looking for an enthusiastic and experienced Assistant Hospitality Manager to join our team and help deliver outstanding hospitality experiences across this busy and varied university environment.What we can offerWe ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package, including:Free gym membership at the university\'s state-of-the-art sports centreFree meals during your shiftContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts at Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbustersReceive Wow Points every time you spend and use them on a wide range of brandsFree wellness, mindfulness and exercise classesShare all discounts and offers with your friends and familyA bit about the role…As an Assistant Hospitality Manager, you’ll support the Hospitality Manager in delivering exceptional customer service and outstanding hospitality across a busy university campus.You’ll play a key role in the day-to-day operation of the hospitality and events service, helping to coordinate everything from conferences and formal dinners to lunches, drinks receptions and large-scale university events.You’ll be responsible for:Supporting the daily delivery of hospitality across a large university campusOverseeing and coordinating large events, including dinners, conferences, lunches and drinks receptionsEnsuring events and hospitality services are delivered on time and to agreed client requirementsWorking to deadlines while maintaining consistently high standardsPlanning the logistics and operational requirements of large-scale eventsOrganising daily bookings and ensuring services are delivered as scheduledWorking alongside the Hospitality Manager on administration, event bookings and staff rotasCoordinating permanent and casual hospitality team membersLeading by example and providing hands-on support during eventsSupporting the training and development of hospitality staff through on-the-job coachingEnsuring high standards of food safety and hygiene are maintained at all timesSupporting the Hospitality Manager with Health & Safety training and complianceCompleting daily stock ordering and assisting with stock controlConducting stock takes when required and uploading information to Foodbuy OnlineAssisting with payroll and timesheet administrationSupporting the creation of allergen menus for events using The SourceBuilding strong relationships with clients, customers and colleaguesSupporting the wider hospitality management team to deliver an exceptional guest experienceA bit about you…We’re looking for someone who thrives in a busy environment and genuinely enjoys creating memorable experiences for customers and clients.You’ll be a confident, hands-on team leader who is comfortable managing multiple priorities and ensuring everything runs smoothly, even when the pressure is on.You’ll bring:Previous experience in hospitality, events, catering or a similar customer-focused environmentExperience of delivering a variety of events, including dinners, conferences, lunches and drinks receptionsExperience leading and supporting a teamExcellent organisational skills and a strong eye for detailA genuine passion for delivering outstanding customer serviceExcellent communication and interpersonal skillsA positive attitude and plenty of personalityThe ability to multitask and remain calm under pressureA proactive, flexible and hands-on approachThe confidence to build strong relationships with clients, customers and colleaguesA commitment to high standards of food safety, Health & Safety and operational excellenceMost importantly, you’ll be a real team player who leads by example, takes pride in what they do and enjoys being part of a fast-paced hospitality and events environment.If you’re passionate about hospitality, love creating great customer experiences and are ready to take the next step in your management career, we’d love to hear from you.About UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/0708/91083001/52825492/SU #Universities & CollegesCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
