Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and genuine hospitality define every guest experience.You will join us as a Guest Services Assistant, delivering warm, attentive service and creating memorable first and last impressions for our guests. As part of our front of house team, you will play a key role in ensuring every guest receives a seamless and personalised experience throughout their stay.At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:Competitive pay, plus service chargeGreat rates for stays across all our hotels and 50% discount on Food & Beverage diningFree meals while on dutyFree access to the on-site gym and parkingAccess to our Employee Assistance Programme and wellbeing resourcesExclusive discounts and perks through Hospitality EssentialsOpportunities for growth, learning, and internal movement within the Exclusive CollectionKey ResponsibilitiesWelcome guests warmly on arrival, throughout their stay and upon departureProvide information about the hotel, facilities, local area and servicesHandle guest enquiries and requests in a professional and friendly mannerSupport with rooming guests including luggage assistance throughout the property, including up and down staircases.Support with guest transportation including valet parking and supporting with our car park shuttle serviceMaintain a visible presence in reception and public areas, offering assistance proactivelyWork closely with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experienceUphold the high standards of presentation, service and hospitality associated with Pennyhill ParkPerson SpecificationPrevious customer service or hospitality experience in a similar role is desirableFriendly, approachable and confident communicatorPassionate about delivering exceptional guest experiencesWell-presented with a professional attitudeAble to remain calm and positive in a busy environmentA team player with a flexible approach to working hours, including weekends and shiftsFull UK driving licence desirable but not essentialWe are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
