Food & Beverage Assistant — Nirvana SpaOverall aim of the roleThe role involves joining Nirvana Spa’s Food & Beverage team in its spa and leisure environment. The main focus is providing an excellent guest experience, encouraging repeat visits, and supporting the smooth running of the food and beverage operation. Nirvana is looking for people who have a positive attitude, are willing to learn, flexible, able to work under pressure, and have a good sense of humour.Applicants must be 18 or over because the position involves selling alcohol.Key responsibilitiesWelcome guests and provide premium-quality customer service and engaging interaction.Process transactions efficiently, including cash, credit/debit cards and Members cards.Carry out opening and closing procedures at the beginning and end of shifts.Actively upsell food, drinks and snacks to increase revenue.Maintain the restaurant environment to a high standard of cleanliness, both during and after service.Know the restaurant menu thoroughly so you can answer questions, give guidance and make recommendations.Follow relevant licensing regulations.Be flexible and adaptable and assist with the different responsibilities required within the role. What Nirvana is looking forThe successful candidate should demonstrate:A genuine passion for hospitality.Excellent attention to detail.A willingness to be an active and supportive team member.An understanding of what excellent guest service looks like.The ability to work to high standards.A flexible and adaptable approach.A high level of professionalism.Effective interpersonal and communication skills. Example Rota (subject to change based on the needs of the business):FULL TIME (1 week rolling rota):MondayTuesdayWednesdayThursdayFridaySaturdaySundayOFF9am-6pm9am-6pm12pm-9pm1:30pm-10:30pm1:30pm-10:30pmOFF FULL TIME (2 week rolling rota):MondayTuesdayWednesdayThursdayFridaySaturdaySunday10am – 6pm9am – 5pm3pm – 11pmOFF10am – 6pm3pm – 11pm10am – 6pm MondayTuesdayWednesdayThursdayFridaySaturdaySundayOFF9am – 5pm3pm – 11pm1pm – 9pm10am – 6pmOFFOFF PART TIME (1 week rolling rota):MondayTuesdayWednesdayThursdayFridaySaturdaySundayOFFOFF6pm – 10pm11am – 3pmOFF1:30pm-10:30pmOFF
