At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.ROVI is Ottolenghi's flagship restaurant on Wells Street, celebrating vegetables and live-fire cooking in a way that is entirely our own. Since opening in 2019, ROVI has established itself as one of London's most exciting and progressive dining destinations.What you’ll do Manage incoming reservations, enquiries, and communications promptly.Maintain accurate booking records using the reservations system.Communicate with guests by phone, email, and in person with warmth and professionalism.Coordinate with front-of-house and kitchen teams on service planning.Handle special requests and guest notes with attention to detail.Support the team with administrative and operational tasks as needed.What we’re looking for Previous reception or reservations experience in hospitality, 1 yearsStrong communication skills and a professional, friendly manner.Familiarity with reservations or booking management systems.Key skills Well-organised with excellent attention to detail.Confident communicator across phone, email, and in-person interactions.Proficient in reservations systems and standard office tools.Strong communication and interpersonal skills.Comfortable using relevant IT systems.Ability to multitask and problem-solve in a fast-paced environment.Calm under pressure with a solution-focused mindset.A genuine passion for hospitality, guest service, and administration and continuous improvement.What’s in it for you? 28 days annual leave per year, inclusive of bank holidaysDelicious Ottolenghi staff meals on shift and generous staff discountHealth and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discountsRefer a Friend Bonus: £500 for each successful referralLearning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external coursesA warm, inclusive working culture where individuality, growth, and creativity are celebratedEnhanced Parental Pay after two years’ serviceA special birthday treat to celebrate your dayExclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test KitchenA collaborative and creative environment where your ideas are valuedIf you care about great food, great people, and doing things properly, we'd love to hear from you.
