We are looking for an experienced and engaging Receptionist to join the team at Mark’s Club, part of The Birley Clubs.Mark’s Club is a private members’ dining club, based in a serene Mayfair townhouse, serving the finest, award-winning cuisine alongside an outstanding selection of cocktails, wines and cigars. The Club hosts a series of exclusive events throughout the year, including live music on the terrace and an exciting chef series where we welcome internationally acclaimed guest Chefs.As Receptionist, you will be the first point of contact for our Members and their guests, playing a key role in creating a warm and welcoming arrival experience. You will ensure every Member receives the highest level of service, while working closely with the wider Front of House team to support the smooth running of the Club.You will be confident, personable and naturally attentive, with the ability to anticipate Members’ needs and respond to requests with discretion, professionalism and genuine warmth.We offer our employees:A highly competitive starting remuneration packageStaff discountsBespoke uniformMeals on dutyDiscounted corporate rate at V Health and Fitness FirstEmployee eventsAccess to pension schemeStream – a financial wellbeing benefit that provides you access to your pay as you earn itDine Around – enjoy 30% off at restaurants within the group (Caprice Holdings, The Ivy Collection and Harry's Dolce Vita)Employee Assistance Programme – Hospitality ActionLife Insurance coverWe are ideally looking for candidates who:Have previous experience in a Receptionist, Host or similar Front of House role within a private members’ club or high-quality restaurantHave a genuine passion for hospitality and creating exceptional Member experiencesAre naturally warm, confident and personable, with excellent face-to-face and telephone communication skillsHave the ability to multitask and respond calmly and effectively to changing Member needsAre highly organised, proactive and take pride in seeing tasks through to completionHave excellent attention to detail and understand the importance of discretion when working with MembersAre confident working as part of a team and supporting colleagues across the ClubHave a professional and polished manner at all timesHave previous experience using an online reservation or booking system; experience with reservation systems would be highly desirableAre flexible and able to work in a fast-paced environment where Member needs are the priorityIf you have a natural ease with Members, a love for hospitality and a passion for creating memorable experiences, we would love to hear from you!
