40 hours per weekMonday - Friday Rotating shift pattern of 07:00-15:30 and 10:30-19:00. However, flexibility may be required to meet business needs£14.55 per hourFree use of on site gym25% off hot food in on site restaurantFree hot and cold beverages on site50% off travel pass to workGreat access from Cambridge South railway stationPark and Ride facilities to siteFree use of scooters and e-bikes within the Cambridge area to travel to and from workCheck your local transport links here:Plan Your Journey | Traveline-the destination you should input isCB2 0AACustomer Service and Facilities Coordinator - Cambridge Biomedical Campus, CB2 0AA - Permanent Full TimeMake a fresh start in a company that cares.This is afantastic opportunityto joinSodexo,aglobal leader in Facilities Serviceswith over430,000 colleagues worldwide,working at the state of the artGlobal Headquartersof theleading BioPharmaceutical company in the UKat theCambridge Biomedical Campus.This is a physically active role where you'll be on your feet as a visible presence and the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience.You will be responsible for the presentation and effective operation of office spaces, brew hubs, stationery hubs, meeting rooms, event spaces, collaboration areas, assisting with Food Service, and hosting building tours – ranging from schools to company executives.If you’re looking for a role with variety, this could be the job for you!!!What you'll do:Be a friendly and professional first point of contact for employees, clients and visitorsRespond promptly to service requests and incoming communicationsBe the first point of contact for the reporting of maintenance issues and trouble shoot or liaise with 3rd party contractors to resolveSupport and deliver engaging site tours, including hosting visits for pupils from local schools, helping to showcase the workplace and build community connectionsEnsuring Tea/Coffee Machines in Vending hubs are stocked and operating issues reportedAV troubleshooting in meeting rooms, events set upMaintain clean, organised and inviting spaces across meeting rooms, communal areas and reception spacesWorking in Food Service Areas, serving customers at Till points or serving delicious hot and cold foodsProactively monitor and report Health & Safety mattersCollaborate with internal teams to deliver a seamless workplace experienceBe willing to be Cross trained to support a variety of areas of the operationWhat you'll bring:Previous experience in a similar role or a hospitality, retail or hotel backgroundExcellent interpersonal and communication skillsA positive, energetic and proactive attitude witha passion for customer serviceProficient in office software (e.g., Microsoft Office, excel, PowerPoint, outlook)Strong organisational abilities and attention to detailComfortable with engaging with members of the public including school childrenWhat we offer:On-the-job training with experienced professionalsFully funded apprenticeship qualificationsCareer development opportunities within SodexoA friendly and supportive work environmentWellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.Career Growth – Apprenticeships, learning tools, and development opportunities.Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.Join us and be part of a company that values its employees and offers real career growth opportunities.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
