Dutch Customer Service - Barcelona

Job Type:
Permanent
Job Sector:
Customer Service
Region:
Europe
Location:
Barcelona
Salary:
£17,000 to £20,000 per annum
Posted:
13/07/2018
Recruiter:
High Five Recruitment
Job Ref:

We are looking for a Dutch customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

- Effectively manage large amounts of incoming calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/team sales targets and call handling quotas- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers

Requirements

- Fluent Dutch- Proven customer support experience- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritise, and manage time effectively- High school degree

Job Type: Full-time

Job Type: Full-time

Salary: 22,000.00€ /year

Contact Details:
High Five Recruitment
Tel: 0838644020
Contact: Marc Duny
Email:

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