English Customer Service - Athens

Job Type:
Contract
Job Sector:
Customer Service
Region:
Europe
Location:
Unspecified
Salary:
£16,000 to £18,000 per annum
Posted:
13/07/2018
Recruiter:
High Five Recruitment
Job Ref:

As one of the most well-known outsourcing companies, we are more than happy to present and to invite you to work with us, for a new project with one of the most innovative brands in storage cloud around the world. With millions of existing users and saving billions files per day, we confirm together the best quality of services, the appropriate privacy and a place with no limits, where everyone can upload files, images, videos and documents, having the opportunity to share with anyone and everywhere.

As an English speaking advisor, you will be responsible to deliver customer services and interact with our clients with the highest level of professionalism, integrity and empathy via email, chatting and phone support. The ideal applicant should have excellent PC skills and be proficiency in English.

Daily duties:

To receive E mails, Chats and Inbound Calls from existing consumers requiring product support in English.
To identify customers’ needs and providing permanent resolution.
To communicate clearly with all consumers.
To manage, effectively and efficiently, length of calls ensuring minimum consumer inconvenience.

Requirements:
English Native speaker
Familiarity with Customer Care service role and ability to handle demanding clients
Fast typing skills
Willingness to work in a fast paced environment
Availability to work in rotating & night shifts, on weekends or on Holidays

What we offer:
• The training is going to be in English 8 hours daily, will start in a couple of weeks from today
• The department operates 24/7 services therefore you will be asked to work 5 days per week, 8 hours per day in rotating shifts and in within Weekends or Bank Holidays too
• 14 salaries per year ( A full one on Christmas, half for Easter and half for Summer vacation)
• +25% extra payment for working in night shifts and +75% extra payment working in our Holiday
• 2 weeks free accommodation in our collaborating hotels
• 20 days annual paid holiday
• Air tickets are provided
• Pick up from the airport to our premises after your arrival
And we have more and more for you:
• A professional, modern and multicultural environment
• Ongoing IT and Soft skills training provided by our specialists keeping you updated
• Excellent salary (1045€ x 14 months)
• Monthly performance bonus (200€ )
• Bonus for referring new colleagues
• Health insurance coverage
• In-House doctor and examination center
• Pension benefits
• Free Greek courses for all employees
• Discounts and extra benefits for all employees
• Employees-relations team supports all new employees from abroad to settle down
• Casual dress code

Contact Details:
High Five Recruitment
Tel: 0838644020
Contact: Marc Duny
Email:

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