Outreach Worker

Job Type:
Job Sector:
Social Care
West Midlands
Salary Description:
Job Ref:

Outreach and Detached Worker (Fixed Term)

Location: The Glebe Centre, Walsall (and other areas across the Black Country as appropriate)
Hours: 25 Hours per Week
Salary: £10.88ph

Job Purpose: To work with rough sleepers in and around Walsall Town Centre, ensuring that they have information about, and access to, all support provision, especially in relation to homelessness issues. The role will require confidence to work with men and women with complex needs and issues, the ability to work as part of a team and the post holder will need to possess a passion for supporting people who are rough sleeping.


You will work with people who are rough sleeping and difficult to reach, helping them to identify their support, accommodation and other needs and assisting them to access appropriate services. You will support rough sleepers to access appropriate financial, medical and other required support to aid the accommodation process. You will work closely with both Glebe staff and with partner organisations in order to provide the most appropriate package of care for these individuals. You will work as part of a multi-agency partnership to address community safety issues and reduce the fear of crime. To provide 1:2:1 support to local residents regarding their training, education, volunteering and employment opportunities.

- To engage with a range of individuals who are rough sleeping in and around Walsall Town Centre with a view to engaging them in appropriate services and moving them on into more settled lifestyles.
- To participate in flexible working to enable maximum potential contact with individuals.
- To participate in multi-agency initiatives and shared working to reduce the level of street activity and its associated impact e.g. the fear of crime.
- To identify and target entrenched rough sleepers, including those unwilling to engage in services.
- To work with rough sleepers to move off the streets and into appropriate accommodation, through action and support plans.
- To work with Walsall Night Shelter staff to support the movement of Night Shelter users from the Shelter to the Glebe Centre.
- To work with rough sleepers to assist in a return to their own area/home.
- To ensure a case management approach is applied for all service users through, and including, one to one key working sessions.
- To maintain accurate and comprehensive records on service users, shared within the terms of protocols with a range of agencies, including the police, when necessary, in line with YMCA BCG policies.
- To assess the needs of the street population and involve specialist agencies, as necessary, working closely with those agencies.
- To ensure the safeguarding of rough sleepers in line with YMCA BCG guidelines.
- Undertake assessments with service users, involving other agencies where appropriate.
- Agree, with service users, an action plan that takes into account their full range of needs and other agency involvement.
- Advocate, where appropriate, on behalf of service users in respect of housing services, primary healthcare, benefits and other agencies.
- Liaise with service providers, including primary healthcare, mental health services and substance misuse services in order to provide the most appropriate care package for the individual.
- Provide timely reports to Commissioners with in regard to quantifiable and quantitative data concerning rough sleepers in Walsall.

Programme Delivery & Support
- Conduct 1-2-1 advice sessions to produce SMART action plans and maintain appropriate records concerning IAG requirements and quality frameworks.
- Conduct initial assessments using Outcomes Star and reviewing and monitoring the client’s progress at 6 weekly intervals.
- Deliver appropriate accredited courses, working within the awarding body quality framework.
- To market and promote the Walsall Community Development Project, adhering to internal and external publicity requirements as appropriate.
- Prepare and encourage clients to further their Education, Employment or Training.

- Ensures that all:
- Quality standards are maintained to the highest level;
- Monitoring, evaluation and reporting on the activities is undertaken, as set out in the project guidelines;
- Clients meet the strict criteria requirements of the project, as appropriate;
- Skills and knowledge are shared to other team members

- Maintain appropriate records, client details, etc.
- Ensures that all records/paperwork meet project requirements.
- Produce accurate progress reports and relevant client data for funders and key-stakeholders.
- Manage own workload to achieve the desired outcomes.

Other Tasks
- To maintain records and statistics as directed by the line manager. To provide written reports on behalf of the organisation. To contribute to data collection and project reports as appropriate.
- With other staff and volunteers, ensure that all services are provided and maintained to a high standard.
- Attend supervision, appraisals and training as requested, adopting a continuous professional development approach to learning.
- To participate fully as a member of the staff team and, in that regard, meet regularly with other team members, contributing proactively to the on-going development of other individuals, including volunteers, and the project, as appropriate.
- Work with a range of other organisational developments as appropriate.
- Ensure that all equipment/materials are maintained in a safe, clean and efficient working condition, reporting any Health and Safety and/or equipment issues to the Centre Manager.
- Ensure that the Centre Manager is aware of the need for replacement materials and equipment for the satisfactory performance of duties.
- Wear protective clothing in accordance with COSHH and Health and Hygiene regulations as appropriate.
- To work within guidelines ensuring delivery is in line with the relevant quality assurance frameworks.
- To be flexible to the changing needs of YMCA Black Country Group and its clients.
- To abide at all times by YMCA Black Country Group policies and procedures e.g. work within the safeguarding vulnerable adults policy at all times.
- To promote the aims and purpose of the YMCA.

Person Specification
Experience of: Essential Desirable
At least one year’s experience working with the client group, in particular rough sleepers, those with mental health and substance misuse issues and those at risk of offending behaviour.
Experience of undertaking needs assessments, care planning and case management.
Experience of working with people with dual diagnosis needs.

Skills & Ability:
Excellent interpersonal skills, in particular the ability to network and develop relationships with service users and build links with other agencies.
Ability to respond to complex issues appropriately and in a timely manner.
An understanding of appropriate support models to meet the needs of rough sleepers.
Ability to work under own initiative and to manage own caseload.
Ability to work in informal settings and flexible hours, including some evenings and weekends.
Ability to keep up to date records and statistics, sharing information as and when appropriate.

Knowledge of:
A sound knowledge and appreciation of the issues faced by the client group and their complex needs.
An understanding of relevant legislation related to housing, community care and benefits.

Personal and Interpersonal Qualities:
Ability to communicate effectively with colleagues, clients and external agencies.
Be supportive and encouraging to others in the team.
Plan and prioritise own workload to achieve agreed objectives.
Responsible for working to given standards and monitoring own performance.
High level of commitment to improving people’s lives through partnership working.
High levels of personal integrity and respect for others.

A relevant qualification e.g. NVQ level 3 or above in Health and Social Care, Information, Advice and Guidance , counselling qualification etc.

Be committed to the YMCA’s Equality and Diversity Policy.
Willingness to develop within the job and undergo relevant training.
Ability to respect the Christian Ethos of the YMCA and uphold its values.
Full driving licence.
Current first aid qualification.


Contact Details:
Tel: not in use
Contact: Kris Clare

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings