Environmental Health Protection Officer

Job Type:
Contract
Job Sector:
Public Sector
Region:
East Anglia
Location:
Unspecified
Salary:
£25 to £31.12 per hour
Posted:
03/05/2018
Recruiter:
Kenyon Block Consultants
Job Ref:
KBC2113

Job Title Environmental Health Protection Officer

This is a temporary post with Fenland District Council that is scheduled to last for at least three months

Pay is £25 per hour PAYE or £31.12 umbrella

Purpose of the Post
Working as a member of a team in ensuring the responsive and effective delivery of a high quality Environmental Health service to the community, partners, and its stakeholders in support of the Council’s corporate priorities.
To be responsible for contributing to services and projects that:
meet the Council’s corporate objectives and performance standards
are effectively and efficiently managed
are high quality and customer-focused
meet all legislative and best practice requirements

Main Duties and Responsibilities– Minimum performance requirements
The principal responsibilities for officers/senior officers are outlined below under the headings General Responsibilities and the relevant section of Team Responsibilities. All team members will be expected to contribute to the overall responsibilities of the Environmental Health service.
The complexity of the tasks and level of responsibility that officers/senior officers take in respect of tasks reflect their competence and ability, and management of their overall workload. Work will not be allocated to post holders exclusively at one level and post holders will work at a range of levels in order to deliver excellent service outcomes and to develop individuals’ skills. This will be done with appropriate support and having regard to overall workloads.

General Responsibilities
Delivery of a seamless, excellent environmental health service for customers including general environmental health responsibilities, port health and licencing compliance.
Respond appropriately to customer enquiries and provide accessible customer information via a range of media.
To carry out programmed and reactive inspections, requests for service and investigations to support the work of the team.
The investigation of breaches of statutory controls including the collation of evidence, preparation of written cases and service of notices as necessary.
Promoting improved standards by providing advice, information and training to local businesses and other customers for whom services are provided.
To contribute to the development and delivery of effective performance management and the achievement of service plan targets.
To develop officers’ competencies in the Team through guidance, advice, coaching and mentoring.
Contribute to the development and implementation of community and business engagement to gain customer insight.
Meet and manage personal performance targets and contribute to delivery of service targets through personal endeavour and the ‘One Team’ approach.
To assist in maintaining the database relating to environmental health functions, ensuring that manual and computer records and systems are correct and up to date.
Identify opportunities to improve customer service, deliver efficiencies and respond to legislative changes and contribute to the development and implementation of service improvement projects.
Undertake training and development appropriate to the role, and attend training courses, workshops etc. as agreed in accordance with identified training needs and professional and technical competency requirements.
Apply the principles of the Council’s Customer Care policy, taking responsibility, ensuring reliability and having respect for all those for whom the service is being provided including colleagues and Elected Members.
To contribute to corporate projects and cross service initiatives as appropriate and in line with the Council’s commitment to excellent customer services.

Team Responsibilities
1 Delivery and Development
Achievement of Service Standards, Performance Indicators and any other action which has a measured performance outcome.
Achievement of actions, delivery of projects and initiatives to deliver Service Plan and Corporate Plan objectives.
Identifying and supporting achievement of ongoing service improvements.
2 Equality
To promote equality within the Council and in the delivery of its services.
3 Customer Care
To provide excellent customer service to all internal and external customers in line with the Council’s commitment to Customer Service Excellence.
4 Other Duties
To comply with all the policies and procedures of the Council (e.g. Equal Opportunities, Standing Orders, Financial Regulations, Health and Safety). Copies of these can be found in the Employees Handbook (which will be amended and reissued should there be any changes), on the Intranet and/or from Human Resources.
To undertake such other work as may be required from time to time by the head of service and /or Director consistent with the duties and grading of the post.

Main Duties and Responsibilities
To provide specialised technical support for the Environmental Health Team in the delivery of specific environmental health functions by:
Working closely with the Senior/Environmental Health Officers to achieve service plan and corporate plan objectives.
Contribute to managing the performance of the service by completing tasks as requested to meet service plan tasks and corporate objectives.
Lead on the delivery of individual projects and specialist work as required, having regard to the skills and experience of the post holder.
Carrying out investigations into alleged breaches of relevant legislation, gathering evidence and preparing case files.
Acting as an expert witness, where necessary.

Note:
Fenland District Council is committed to equal opportunities.
It is the Council’s aim to ensure that no potential job applicant, employee or service user, will receive less favourable treatment on the grounds of sex, age, disability, ethnic origin, religion, sexual orientation or marital status. The Council will also not impose any conditions or requirements, which disproportionately disadvantage any group, which cannot be justified in terms of the needs of the job or the service provided.
Fenland District Council operates a no smoking policy.
This job description is not definite or exhaustive but is provided to give the postholder an indication of the range of activities, duties and responsibilities concerned with the employment.

Person Specification
Experience
Experience of working within the field of Environmental Health.
Experience in a customer focussed and regulatory field of work.
Experience of dealing with customers including upset, difficult or aggressive individuals.
Experience of managing and updating computer records and databases.
Experience of working with other regulatory bodies (for example; Police, Environment Agency).
Experience of implementing informal or formal regulatory actions.

Skills & Abilities
A high level of interpersonal skills, being able to communicate effectively both orally and in writing with a wide range of people from varied professional and cultural backgrounds.
Investigatory skills
Customer service skills – demonstrable ability to deal responsibly, positively and sensitively to customer needs and to meet Service Standards.
Ability to present a friendly and professional manner to customers in person, and/or over the telephone.
Ability to use information technology within the Office including the use of database packages
Ability to organise own workload and meet targets with minimal supervision and with discretion, tact and integrity
Ability to represent the Council with a good image.
Ability to work co-operatively in a team to achieve prescribed objectives
Behaviours
Evidence of all level 1 elements of the Council’s core competency framework, i.e.
Respect and Dignity for all - is open, honest and courteous
Teamwork and Co-operation - participates as a team member and encourages, enables and supports colleagues
Effective Communication - communicate effectively with others
Customer Focus - responds to customer needs

Knowledge / Education
Knowledge of fair regulatory procedures.
An understanding of customer care to meet customer expectations.
Understanding of the “One Team” philosophy and approach to service delivery
GCSE level in English, Maths and a Science.
Practical knowledge and awareness of IT
A knowledge of Project Management tools and practices.
Data Protection Act
Flexible working by arrangement. This may include some early morning, evening or weekend working
Demonstrate an understanding of, acceptance and commitment to, the principles underlying equal opportunities.
Ability to travel across the Fenland District and from time to time to other locations
Full clean current driving licence
Knowledge / Education
A relevant qualification in an environmental, regulatory or investigatory field, at NVQ Level 4 equivalent or higher. (For example NEBOSH Diploma in Occupational Safety & Health, Higher Food Safety Inspection Certificate, Diploma in Acoustics & Noise Control, BSC in relevant applied science, BIIAB Level 2 Award for Licensing Practitioners or equivalent)
Knowledge of applicable legislation and statutory guidance to role
Knowledge of relevant scientific and technical standards to role

Contact Details:
Kenyon Block Consultants
Tel: 020 8360 7289
Contact: Phyllis Kenyon
Email:

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