2nd Line Support Office 365 Experience

Job Type:
Contract
Job Sector:
IT
Region:
London
Location:
Unspecified
Salary Description:
£40,000
Posted:
13/04/2018
Recruiter:
ATTB
Job Ref:

2nd Line Support – Office 365 Experience Job Purpose: To carry out specialist application development, maintenance and system configuration activities relating to the Office 365 (O365) product suite and, in particular: SharePoint Online, Office Groups, Teams and related Office 365 technologies. The specialist will be supporting a key application for the Councils, and duties will include oversight of Office 365 feature updates and interfaces to applications within other business areas and assist with management reporting requirements. Specific Duties and Responsibilities: Provide specialist, support expertise for more complex user support issues (second-line) for the designated O365 business applications. Liaise with other CIT teams as necessary to ensure appropriate generic IT input / advice to the development and support of O365. Assist in the development and maintenance of prioritised application development work plans consisting of significant IT projects and maintenance activities, relating to SharePoint online. Work closely with expert users and other subject matter experts within the designated business areas to develop and document current and future business processes, ensuring clarity and formal acceptance of requirements using the designated O365 suite of products. Advise departmental training sections to ensure that training courses and materials for O365 are kept up to date with the current production releases. Participate in projects for the implementation or enhancement of SharePoint online and O365 applications; offering advice and guidance on the production of requirement specifications. Assist in the development of Service Level Agreements covering application delivery and support services. Maintain awareness of any associated legislative requirements relating to the application business areas and the impact on O365. Maintain comprehensive up-to-date business knowledge, specialist technical skills and market intelligence relating to the future and ongoing development of O365 and implications of these changes for the business. Progression Criteria: PO1Demonstrable knowledge of and experience in development and support activities relating to the support and implementation of at least one leading application within the designated business area; able to perform support duties with weekly input from the line manager. PO2 Expert knowledge of and experience in the implementation and support of at least one leading application within the designated business area(s); able to perform support duties and participate in upgrades with monthly input from the line-manager. PO3 Expert knowledge, experience and demonstrable track record of accomplishment in the implementation and support of all applications within the designated business area(s) and able to perform full duties of the post with monthly input from the line-manager. PO4 Able to perform the full duties of the post with minimal intervention from the line-manager and to deputise for the line-manager as necessary. Expert knowledge, experience and demonstrable track record of accomplishment in the implementation and support of all applications within the designated business area(s) and other leading applications relating to other critical local authority business areas. Generic Duties and Responsibilities To contribute to the continuous improvement of the services of the Boroughs of Wandsworth and Richmond. To comply with relevant Codes of Practice, including the Code of Conduct and policies concerning data protection and health and safety. To adhere to security controls and requirements as mandated by the SSA’s policies, procedures and local risk assessments to maintain confidentiality, integrity, availability and legal compliance of information and systems To promote equality, diversity, and inclusion, maintaining an awareness of the equality and diversity protocol/policy and working to create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. To understand both Councils’ duties and responsibilities for safeguarding children, young people and adults as they apply to the role within the council. The Shared Staffing Arrangement will keep its structures under continual review and as a result the post holder should expect to carry out any other reasonable duties within the overall function, commensurate with the level of the post. Additional Information Some applications may require the Application Support Team to be on stand-by over evenings and week-ends.  

Contact Details:
ATTB
Tel: not in use
Contact: Kris Clare
Email:

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