Client Services Executive - Surbiton - £22-28K (ne

Job Type:
Job Sector:
Admin, Secretarial
£22,000 to £28,000 per annum
Salary Description:
£22000 - £28000 Per Annum
Lamb Personnel Ltd
Job Ref:

Concierge and Lifestyle Management services business are looking for a key member of their Surbiton based team.

The work is very varied and they need someone who is client facing, flexible, adaptable, well-organised, practical, shows initiative in the face of the unexpected, and possesses excellent IT and communication skills.

This role would be suitable for someone with solid experience in any of the following: - Education Consultancy - Concierge & Lifestyle Management - PA/ EA to HNI - Working for a Luxury Brand - Lifestyle Management - Excellent administrative experience, especially in consumer sector

Responsibilities include:
- Extensive telephone, email and face to face communications with clients and suppliers. - Multi-tasking and working on varying types of task simultaneously - Detailed record keeping, electronic and paper - Sourcing products, negotiating costs and discounts - Handling confidential and sensitive information - Setting up and managing diary appointments - Managing data & researching on the internet - Using CRM and electronic data management systems - Planning complex itineraries for travel and events, booking flights, taxis, restaurants etc. - Organisation of client events, holidays, parties etc. - Sourcing, investigating and creating proposals and documents regarding nurseries, schools and universities; managing the application process. - Liaising with education providers to organise client attendance to Open Days, assessments or private tours. - Trouble shooting and solution finding - Minute taking (shorthand not necessary) - Administration including filing, letter writing, invoice management, answering phone calls - Keeping a database of all contacts up to date - Sending out information to clients and suppliers - Developing client and supplier relationships - Creating detailed proposals, itineraries, reports - General co-ordination of day to day tasks - Managing staff - both internal staff and external contractors - Assisting with marketing including adverts, writing articles for various media, running campaigns on social media and other including contributing ideas for the online PPC campaigns
- Managing, administering and keeping records of expenses, time and budgets - Travelling as required, UK (possibly overseas)

Skills & Qualifications required:
- An excellent multi-tasker and administrator - Excellent attention to detail - Have common sense; ability to communicate at all levels and be adaptable - Excellent phone manner - Excellent communication skills, both written and oral - Highly organised and able to juggle several tasks simultaneously - Friendly and professional manner; confidence in working with people at all levels in a company, clients and suppliers alike - Ability to be discreet and act in a confidential manner - Previous experience as an office/school administrator, PA, EA, Education consultant or experience working for a Luxury brand - Ability to stay calm and focused under pressure and to be solution orientated - Experience of managing a team advantageous - Advanced level of Word, Excel, PowerPoint, Outlook and Internet - Social media knowledge, skills, management; systems knowledge including HootSuite an advantage - Well educated, degree level or equivalent an advantage - Fluent written and spoken English a necessity: other languages an advantage (especially Mandarin, German, French) - Driver an advantage - Clean DBS check or willing to have one done - Checkable references - Hi

Contact Details:
Lamb Personnel Ltd
Tel: 0208 894 1723
Contact: Deborah Lamb

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