Resource Planning Analyst

Job Type:
Job Sector:
Admin, Secretarial
£19,750 to £19,750 per annum
Salary Description:
£19,750 plus discretionary annual bonus scheme
Skipton Building Society
Job Ref:

As a Resource Planning Analyst you will be responsible for planning the schedules across our customer contact teams. With the customer in mind, you will ensure the optimum use of resources and also manage real-time changes, such as a spike in customer calls or planning around any absences.

As well as monitoring the performance of the schedules produced, you will also analyse this information in order to provide regular reports to highlight efficiency opportunities.
Package descriptionIn return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

Group Personal Pension Plan
Discretionary Annual Bonus Scheme
Life Cover
25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
SBS offer a range of preferential employee savings & insurance products
Paid course fees to study for a professional qualification (where relevant to the role)
Childcare vouchers
Head Office onsite shop and internet cafe
An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
Option to donate to charity direct through Payroll Giving
Online employee benefits scheme offering discounts with hundreds of high street and online retailers
Eye Tests

Main responsibilitiesWith an analytical mind, you will work with business volumes and forecasts in order to create multi-department resource plans and schedules. These will range from weekly, monthly and yearly plans to ensure efficiency, excellent customer service and suitable working patterns for employees.

As well as planning schedules, you will also implement any rota changes/holiday requests and find real-time solutions for any unplanned absences. Being forward thinking, you will take into account peak periods and seasonal changes to ensure optimum availability for our customers.
Ideal candidateAs an ideal candidate, you will enjoy analysing data and ensuring accuracy in all of your work. You will use these skills to evaluate performance and identify opportunities to improve efficiencies, and feel confident to put these suggestions forward.

Systems knowledge, such as Excel, is a key part of the role and having working knowledge of telephony systems would be an advantage.

As this is a busy and varied role, you will be self-motivated and able to balance your workload to ensure effective prioritisation.
About the companyAt Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

Contact Details:
Skipton Building Society
Tel: 0200 000 0000
Contact: Sophie Naylor

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