European Customer Services Manager (Sports Industry)

Job Type:
Job Sector:
Customer Service
Salary Description:
Up to £38,000 pa
Job Ref:

FRENCH SELECTION UK European Customer Services Manager (Sports Industry) Motorsport, Customer Service, Customers, Attention, Clients, Support, E-Commerce, Ticketing, Customers Satisfaction, Management, Manager, Team Leader, Leadership, Events, Hospitality Salary: Up to £38,000 pa + Bonus + Benefits Location: London Easy commutable with the TFL Ref: B174CSS VIEW JOB DESCRIPTION > APPLY NOW Please visit the French Selection UK website, vacancies section, search job reference: B174CSS Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-known hospitality and events promoter within the Motorsport sector. Main Duties: To develop procedures, processes, and systems to ensure the very highest level of service to help drive success and growth for the business. The Role: - To proactively manage a Customer Service Team of 5. Ensuring a cohesive and productive team with high morale. - To coordinate and delegate job to the members of the team. Creating a good balanced workload. - To support the team on delivering customer support by telephone and email. - To assume the duties of the team if necessary. - To benchmark the quality of the service, improving it if necessary. - To conduct reviews with the employees about their work. - To manage perfectly the Software System. The Candidate: - Fluent in English (Written & spoken) - Essential - Fluent in other Language (Written & spoken) - Beneficial, particularly Spanish. - Exceptional written and oral communication skills. - Comfortable with reports and evaluations. - Strong sense of leadership. - Good analytical and communication skills. - True problem solver / Team player. Salary details: Up to £38,000 pa + Bonus + Benefits French Selection UK - The leading consultancy specialising in the recruitment of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Contact Details:
Tel: not in use
Contact: Kris Clare

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