IT Support Analyst for company in Bristol/Bath area

Job Type:
Job Sector:
South West
£20,000 to £26,000 per annum
Claremont Consulting Ltd
Job Ref:
908 - IT Support

**** IT Support Analyst for Gloucestershire ****
**** IT Support Analyst for Gloucestershire ****

My client is undergoing expansion and is looking for an excellent IT Support Analyst to join a large team of motivated and hard working analysts in this lovely Gloucestershire location

The role will include, but not be restricted to...

- resolving complex service desk calls
- 1st/2nd line technical support
- analysis of logged calls
- incident identification and resolution
- provision of training
- BAU projects
- taking ownership of customer problems
- escalation management
- working to agreed SLAs

There are many other facets to this very exiting role which are laid out on the spec that I will send to interested parties

To be considered for this role you need to be able to show that you at least some of the following skills

- strong client awareness
- a very good telephone manner
- good problem solving skills
- the ability to present solutions
- change management awareness
- MS office

Please send your CV to me, Martin Warner, and I will call you back as soon as possible

Contact Details:
Claremont Consulting Ltd
Tel: 01277 633577
Contact: Martin Warner

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