Accommodation Booking Administrator

Job Type:
Job Sector:
Customer Service
South West
Defence Academy, Swindon
£9.05 per annum
Salary Description:
Compass Group
Job Ref:

Are you passionate about customer service? Do you have previous experience working on a helpdesk or reception? Our ESS business is currently recruiting for 2 Accommodation Booking Administrators to join us onsite at the Defence Academy!

These individuals will be supporting the Accommodation Manager and Lead Administrator to ensure that the Accommodation Booking Centre delivers an efficient and effective service.

ESS is the Defence, Offshore and Government sector of Compass Group UK and Ireland. We are market leaders in the provision of catering, retail, leisure and support services in the Defence & Government sector. This allows us to work in some historical & iconic locations throughout the UK, we are proud to be working with the Defence Academy.
Package descriptionCompetitive plus package
Main responsibilitiesAs Accommodation Booking Administrator, you will be responsible for handling customer calls and emails professionally, effectively and within a timely manner ensuring that the right information is captured and the request that is being raised is logged correctly. You will take payments for customer mess bills by cash, cheque & credit/debit card, process refunds when authorised to do so; ensuring all Profit Protection Procedures and relevant paperwork is adhered to at all times.
Ideal candidateTo be right for us, you will have previously worked on a busy helpdesk or reception with proven experience delivering exceptional customer service and seeking improvement for clients and consumers. You will be competent in the use of Microsoft packages with an ability to organise, prioritise, and manage tasks to deal with the day to day demanding environment.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Anwen John

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