Order Solutions Specialist

Job Type:
Job Sector:
South West
Salary Description:
£22k - £24k pa
Job Ref:

ORDER SOLUTIONS SPECIALIST (FTC) - Multi-Award Winning Global Marketing Agency Based in TEDDINGTON, Salary up to £24,000 A fixed term contract until December 2018 wth a leading full service marketing agency. A Multi-Award Winning Global Marketing Agency crafting innovative advertising campaigns, Brand Development and Email marketing. Through an Alliance their clients can benefit from relevant customer data, gathered by analysing tens of millions of past transactions. The Alliance is a co-operative of over 500 multi-channel retail organisations who contribute their customer transactional data with a view to make their marketing campaigns more profitable through data insight. They also work with Charities, Travel and Tourism and Insurance companies who benefit from the insights. The role To provide and facilitate timely and accurate order management and fulfilment services to the client base, ensuring data is shipped to our clients in accordance with order specifications, by using various data systems. You will also be a pivotal point of contact for order communications in all areas of the business and will assist with billing management. RESPONSIBILITIES. Liaising and managing day to day requests for internal data processing, working with relevant teams within the operations division Acceptance of, scheduling and the Internal management of orders received from Client Services, dealing with order queries and requirements Fulfillment of orders in accordance with client requirements Carry out quality checks prior to the shipment of orders Delivery of orders to the client using various file transfer systems Review and amendment of invoices in the billing system and ensuring that invoices are correct prior to dispatch Liaising with the Finance team to resolve billing related issues Handling of calls/letters received from the public to have their details removed from the Alliance and processing the removal of consumer details from the Alliance Provide input and assistance to internal projects Providing weekly figures in the absence of senior members Our ideal candidate Ideally have a BSc level degree or educated to at least A level standard Ideally some experience working within sales/production or database marketing environment Knowledge of data, layouts and formats would be an advantage PC literate and a demonstrable knowledge of Microsoft Office (focus on Excel) software Familiarity with Unix would be desirable but not essential By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

Contact Details:
Tel: not in use
Contact: Kris Clare

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