Payroll Team Leader

Job Type:
Job Sector:
East Midlands
Salary Description:
£25000 - £30000/annum
Job Ref:

Large National organisation with offices around the UK, are looking for an experience Payroll Team Leader for a 6-month contract assignment

The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:
Handles and tracks incoming calls, e-mails, faxes
Manages the escalation process
Handles / Creates tickets in HR Workspace
Categorizes and prioritizes queries, requests and issues
Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
Responds to information or enquiry requests requiring a significant level of expertise:
Responds to complex HR and labour legislation questions
Analyses and solves client's questions, problems and / or requests efficiently and effectively
Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)

It would be good if you also have:
HR expertise (Personnel Administration, payroll, …)
Good analytical skills - to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
Gathering information and problem solving - look at existing issues and interact with others to find adequate solutions
Good communicator and customer oriented - to be able to identify and understand the customer's needs.
Results oriented - to be able to achieve targets aligned with business goals
Well organized and planned, schedules time effectively and uses efficient work methods and tools
Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
Teamwork - to be able to work with colleagues to achieve targets and objectives
Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations
Maintains effective performance under pressure

They offer:

A large modern open plan working environment
Excellent transport links to wider community
Free onsite parking
Flexible benefits package which allows tailored benefits dependent upon circumstances
Pension, Life Assurance and Private Healthcare as standard
25 days annual leave
Structured training and on-going personal development

Contact Details:
Tel: not in use
Contact: Kris Clare

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