Group Hart Systems Trainer

Job Type:
Job Sector:
South East
£40,000 to £40,000 per annum
Salary Description:
Competitive salary and fantastic benefits
Exclusive Hotels
Job Ref:

Overall Group responsibility in delivering HART system training to all new users ensuring it is delivered to meet the needs of the customer and the user and it represents the Exclusive Hotels and Venues Brand.
Package descriptionHospitality is all about people and Exclusive Hotels and Venues are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;

•        Competitive salary
•        Incentive Plan
•        Complimentary meals whilst on duty
•        Complimentary car parking
•        Perkz discount scheme
•        Discounted room nights across all Exclusive Hotels and Venues
•        Discounts on food and beverage across all Exclusive properties
Main responsibilitiesTo train new staff across the Group who require HART system knowledge in their roles, incorporating the training into the business functions.

Ensuring the delivery of HART training is specific to the individual and the function they work in (Front of House, Food and Beverage, Sales, Spa, Golf, Housekeeping and Maintenance) in order that the individual can give a great customer experience and follow best practice.

Create HART ‘how to manuals’ with Exclusive SOP for system Training to ensure those using the system have a reference manual.

Visit all properties on a regular basis to ensure new employees receive HART training within their first 4 weeks of joining and ensure records are kept of all training/achievements.

Monitor the training requirements for the Group by organising regular meetings with senior managers to discuss any additional HART system training needs.

Constantly review HART system and liaise with the Finance Director over any enhancements required to meet the needs of the Business.

Maximise use of HART to deliver strong controls within the business in relation to stock held in all areas and coordinate the necessary training across the business.

Develop the use of reporting with the Managers to enhance the business decisions at the properties.

Liaise with HART on any system issues/ development issues to make sure the system is working effectively for the Group.
Ideal candidate
Strong hotel operational experience at manager level both back of house and front of house with experience of using PMS systems and other IT systems.
The person requires strong people skills with proven ability to train, coach and mentor individuals.
Experience of PMS systems, ideally HART PMS and HART POS  (other PMS systems will be considered.)
Good understanding of PMS configuration and able to relate operational issue to software provider and assist in resolving systems queries.

About the companyExclusive Hotels and Venues is a family owned collection of six individual and characterful country house hotels and venues and one pub situated across the south of England. Offering every imaginable leisure, wedding, meeting and training requirement and more they are all situated in beautiful locations, surrounded by acres of stunning countryside and gardens.



Contact Details:
Exclusive Hotels
Tel: 0200 000 0000
Contact: Fiona Claringbould

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