Customer Service Advisor - Part Time

Job Type:
Job Sector:
Customer Service
North East
Salary Description:
National Living Wage
Job Ref:

Are you a successful Customer Service Advisor, Call Centre Advisor or Enquiry Co-ordinator looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.

Hartwell are a leading multi-franchise retail motor group in the UK and has been trading successfully for nearly 100 years. Operating 29 franchised dealerships across 12 locations, we currently represent brands including Citroen, Dacia, Fiat, Ford, MG, Nissan, Peugeot, Renault and SEAT.

Due to continued growth, we now have multiple opportunities for Part Time Customer Service Advisors to join us at our dealership in Grimsby. Opportunity of 5 shifts a week, 5 hours a day Monday to Friday between 8.00 a.m. - 6.00 p.m.

What will I be responsible for?

Operating as part of our booking team, the successful Customer Service Advisor will be responsible for driving positive change within the business, focussing on driving booking levels across all departments in our dealerships. Daily responsibilities will include:

- Answering and processing inbound service enquiry calls.
- Contacting existing customers to remind them of their car being due Service/MOT and booking an appointment for a day for the work to be carried out.
- Informing existing customers of their options regarding the different levels of service available and effectively upselling other promotional products and services.

- Manage, respond and log all incoming enquiries.
- Liaise with customer and workshop in regards to vehicle repair.
- Follow up on vehicle sales leads to qualify potential customers.
- Sell Hartwell service maintenance packages to reduce cost of ownership for our customers.

The ideal Customer Service Advisor:

- Proven call centre / customer service experience.
- Excellent communication skills.
- A clear telephone voice.
- Highly motivated and able to work to targets.
- Good time management and the ability to work without supervision.
- Be computer-literate, although training in specific company software will be given.

Rewards & Benefits

In return for your hard work as a Customer Service Advisor, you be entitled to a National Living Wage salary and a range of excellent rewards including a workplace pension, staff discounts, 22 days annual holiday.

If you are passionate about delivering the highest standards of service to each and every customer, we want to hear from you. Please click APPLY below to register your interest!

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 02392856811
Contact: Holly Marsh

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