Contact Centre Team Managers

Job Type:
Permanent
Job Sector:
Customer Service
Region:
South West
Location:
Bristol
Salary Description:
Up to �25k DoE
Posted:
04/05/2018
Recruiter:
TalentSpa Recuitment
Job Ref:
DR/CCTeamM

Contact Centre Team Managers

Location: Bristol

Salary: Up to �25k dependent on experience

Our client's contact centre is based in the heart of Bristol near Cabot Circus and is currently undertaking an exciting transformation with ambitious plans for their business and structuring for growth. They are now looking for experienced, ambitious, enthusiastic Team Managers who are looking to work within a fast-paced, fun, call centre environment.

Overview of the Contact Centre Team Managers:

You will be managing your own team of Contact Centre Advisors and will be responsible for ensuring they remain motivated whilst keeping to company SLA's and KPI's by effectively managing the team through an ethos of train, manage and control techniques. As part of the Contact Centre Management you will support other Team Managers to achieve group objectives. Continuous improvement through quality checks in order to exceed customer expectations is part of your remit in order to ensure success for you and your team.

The ultimate goal is to deliver customers world class customer service.

To be considered for this Contact Centre Team Managers role, you will need to demonstrate the following key skills:

* Work load management.
* Leading and managing a team of Advisors in a contact centre based environment.
* 121 coaching, preparing and delivering development plans
* Absence Management
* Managing behaviours and maintaining professional boundaries
* Active listening skills
* Client facing abilities
* Conveying ideas in a logical and systematic manner.
* Excellent communication skills both verbal and written.
* Positive, enthusiastic and outgoing whilst being able to work within procedures on job aspects that deal with standards and quality.

Benefits of becoming the Contact Centre Team Managers:

* 25 days' holiday allowance.
* Company pension scheme.
* Ongoing development training.
* Great transport links, within close proximity of Temple Meads train station.
* Company perks website with discounts available to company employees.
* Childcare vouchers
* Eye care scheme

If you feel that you meet the above criteria of this Contact Centre Team Managers role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

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