Business Support Team Leader

Job Type:
Contract
Job Sector:
Customer Service
Region:
North East
Location:
Darlington
Salary:
£11.74 per hour
Posted:
09/05/2018
Recruiter:
STR
Job Ref:
HQ00096152

Business Support Team Leader - 10-month contract - Darlington - �11p/h

We are looking for a Business Support Team Leader that has at least 3 years' experience in customer service to lead a team of staff delivering front-line services to our customers over the telephone by e-mail or face-to-face in the ton hall.

Responsibilities:
- To support the Customer Services Manager in all aspects of the organisation, administration and management of Customer Services, deputising in the Manager's absence.
- To manage the day to day delivery of face to face and telephone services within Customer Services, including:
- Providing prompt and efficient face to face and telephone services that aim to resolve all customer enquiries at the first point of contact
- Ensuring the availability of sufficient resources to meet customer demand, organising rotas and deploying additional staff where required
- Monitoring of face to face enquiries and telephone calls to identify and implement service improvements and staff training needs
- Actively taking into account the views of customers, including complaints about the service.
- To manage and support staff in undertaking their duties, ensuring positive, effective and responsive two-way communications, leadership, guidance, direction and development

Skills / Responsibilities:
- Customer Services NVQ3
- Approx. 3 years' experience of working with members of the public in a high volume environment
- Experience of interpreting legislation, policy or procedures to give recommendations and advice
- Understanding of data protection principles and information security

For more information on this opportunity and to apply please call Adhyne Diaz at STR Group on 02392 322343 and email your CV to adiaz@strgroup.com.

STR Limited is acting as an Employment Business in relation to this vacancy.

Contact Details:
STR
Tel: +442392322343
Fax: 023 9237 4445
Contact: Adhyne Diaz
Email:

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