Reception Shift Leader

Job Type:
Job Sector:
Catering, Hospitality
Salary Description:
TalentSpa Recuitment
Job Ref:

Reception Shift Leader

Location: Charring Cross, London

Salary: Competitive

Who are they?

Immersed in the West-End, thriving in the heart of the Capital. Our client is a destination for urban explorers, experience-junkies, and everyday adventurers.

Nestled behind Leicester Square, it's surrounded by London's best theatres, top restaurants and game-changing cafes and bars. It's right next to Trafalgar Square and within walking distance of Big Ben, The Houses of Parliament, The London Eye and Buckingham Palace.

What are they looking for?

Our client currently has an exciting opportunity to join the team as a Reception Shift Leader.

The role of Reception Shift Leader requires you to help with the daily operations of the front office coordinating whilst supervising the operational activities of the receptionists. You are expected to supervise shift closings, refunds, room deposits, reviewing daily arrivals, handle complaints and resolving problems with room promptly.

You and your team will be responsible for maximising room revenues in line with the Company's standards, providing efficient assistance to all guests in a sincere and courteous manner. You are expected to perform guest check-ins and check-outs, providing excellent customer service and wherever possible going the extra mile to ensure total guest satisfaction.

You are required to demonstrate a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring their guests are assisted effectively.

The ideal candidate will have at least two years' experience in a similar role along with excellent communication skills, organisation skill and be able to priorities tasks. You should be motivated and passionate to provide the best service to all guests.

In return, they will offer you a supportive workplace in a luxurious environment, competitive salary and excellent training and development opportunities, discounted Bespoke hotel stays. This post requires the candidate to be flexible and dedicated to the hospitality profession.

If you feel that you meet the above criteria of this Reception Shift Leader role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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