Customer Service Agent

Job Type:
Job Sector:
Customer Service
West Midlands
Salary Description:
�17,800 to �18,789 + 12% Shift allowance + Bonus
TalentSpa Recuitment
Job Ref:

Customer Service Agent

Location: Birmingham Business Park, Birmingham B37 7YN

Salary: �17,800 to �18,789 + 12% Shift allowance + OTE Annual Bonus �5% of basic salary per annum

Closing date: 28th May 2018 - Please apply as soon as possible

5 Week rotating shift pattern:

* WK1 Nights 10pm - 6am Mon - Fri, Saturday and Sunday Off
* Wk2 Afternoons 2pm - 10pm Mon- Fri, Saturday and Sunday Off
* Wk3 Earlies 6am to 2pm Mon - Fri, Sat & Sunday Night Shift 6pm to 6am both days
* WK4 Rest Week Mon - Fri, Sat- Sunday Day Shift 6am to 6pm both days
* WK 5 Standby for Mon to Sun 7 days to cover either sickness or holiday

Candidates must be avaliable for various shift patterns as shown above!

About the company:

Canon (UK) Ltd is the UK marketing and sales operation for the global company - Canon Inc - based in Tokyo, Japan. In the UK and Ireland Canon currently employs around 2,050 people in various locations in the UK including the Head office in Surrey.

This role is known internally as a Resource Planner. Your role is to support the field based service engineer / technician teams who fix our printing devices for Canon's business customers.

Duties of the Customer Service Agent:

* You will be part of a dedicated team who sit in our Resource Planning department, with responsibility for planning the availability of field engineers to ensure resources are correctly allocated and carry out call despatch, including call intake and call closure when required.
* Part of the role is to liaise with our internal parts supplier and also third-party suppliers to obtain parts when required.

Requirements of the Customer Service Agent:

* Previous Customer Service Experience
* Professional telephone manner
* Ability to commit to a rotating shift pattern
* Due to the location candidates must either have their own transport or live within walking distance

Customer Service Agent Benefits:

* Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
* Company Pension Scheme
* Life Cover for those in the pension scheme

If you meet the requirements and feel that this Customer Service Agent role is right for you then please apply today!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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