Credit Control Team Leader

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Salary Description:
Up to £21000 per annum + 6 month contract
Job Ref:

Our existing client is looking to recruit for a 6 month contract an experienced Credit Control Manager the role will lead and support a team of Clerks within the Credit Management department. You will manage the performance and development of their team and will provide advice and support to the department. Duties: Perform debt reviews with all staff calculating KPI's and providing graphical and statistical data to staff during 1-2-1's. Monitoring quality of calls and productivity via system reports, company software and any other relevant tools Coaching, training and developing staff including offering positive and formative feedback. Identify and training staff on how to spot and deal with queries, providing clear communication of the same to the customer. Preparation of staff ledger portfolios for credit control activity and based on the 4 types of ledgers the team manage. Ensuring that balance reduction targets are met each period for the ledgers managed. Managing workload in accordance with the Credit Cycle. Manage a portfolio of escalated accounts. Taking supervisor calls and covering team as required. Holding and documenting Team Meetings To ensure that general sales ledgers are managed correctly, kept accurately and up to date. Reviews with Head of Credit Management. Knowledge Company knowledge, sales ledger, understanding of the credit cycle, strong sales ledger knowledge, Excel, Word, Outlook, ISO procedures, Communication, negotiation, organisation, tact and diplomacy, accuracy, keyboard skills, ability to make decisions and meet deadlines and cope under pressure. Company offer an excellent working environment, car parking on site and the possibility of other roles within organisation when contract term ends.

Contact Details:
Tel: not in use
Contact: Kris Clare

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