Billing Manager

Job Type:
Job Sector:
South East
Salary Description:
Market related
TalentSpa Recuitment
Job Ref:

Billing Manager

Location: Whiteley

Salary: �35,000 basic

Hours: Mon - Fri, 8:45am - 5:45pm

Are you looking for an exciting opportunity to work in a great environment with excellent training and development prospects? Why not join Onestream, the UK's new Telecommunications Company.

About Onestream

Onestream provides unlimited Home Phone and Broadband services to customers UK-wide

It is also part of the Onecom Group - The UK's largest Independent Business Telecoms Provider

Main responsibilities of the Billing Manager:

* Responsible for managing the monthly bill run, adhoc billing, training and developing existing admin workforce
* Management of direct reports' performance including objective setting
* Assist the Sales teams on creating new tariffs
* Manage Billing Schedules and ensure timely completion of Billing
* Ensure accuracy of billing
* Analyse, resolve or escalate any operational issues to relevant teams and own the issue through to resolution
* Manage the billing help desk for internal and external billing queries and ensure quick turnaround of queries
* Reconcile bill runs and maintain statistics and operational KPI's
* Create processes and monitoring reports to ensure end-to-end processes are followed correctly and issues are highlighted and fixed quickly
* Document all Billing Operations Processes
* Participate in audit of issues, bug fixing and improvements in the billing process and systems
* Liaise with carriers to ensure billing accuracy as per contracts
* Liaise with billing software provider and lead change management and process improvement projects for the billing system
* Assist Revenue Assurance ensuring the root cause of revenue leakages are fixed quickly
* Assist in the technical introduction of new products and services to ensure that they are operationally supported when they go live - includes billing setup, interface to service delivery, tariffing and reporting
* Investigate billing issues and propose remedial actions

The successful Billing Manager will possess the following key skills:

* Telecoms experience preferably on the aBILLity platform, particularly from a consumer billing perspective
* Management/leadership experience
* Process Improvement experience
* Outstanding attention to detail and accuracy
* Demonstrates understanding of call data records
* Strong IT skills and use of programs including Excel, Word and CRM systems
* Logical and structured approach to work
* A self-motivated and pro-active approach to all areas of the work
* Commitment to further professional and personal development
* Excellent data input, analysis and reporting skills
* Strong people management skills
* Effective coaching skills
* Ability to support, train and identify the needs of the business
* Performance manager - understands performance drivers, promotes self-management
* Change management - ability to work through an environment of change and effectively through transitions beyond their control

What's on offer?

* 20 days holiday increasing to 25 days, plus bank holidays
* Performance related bonus
* Discounted gym membership
* Annual events including the Christmas Party
* Personal and professional development of staff members
* Enhanced Maternity pay (based on length of service)
* Pension scheme
* Cycle to work scheme
* Childcare vouchers
* Eye-care vouchers

This role is office based, and located at our Head Office in Whiteley

Due to the hi

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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