Patient Services Supervisor - (Customer Service/Healthcare)

Job Type:
Job Sector:
Health, Medicine
South West
£26,000 to £28,000 per annum
Salary Description:
�26k - 28k per year + Bens+
Acapella Recruitment
Job Ref:

Patient Services Supervisor
Corsham, Wiltshire

Permanent - 37.5 hours per week (Mon-Sat)

Our client is a group which operates within the pharmaceutical aseptic compounding, clinical homecare and laboratory services sectors. Through their scientific research and technology capabilities the team continuously develops new and innovative methods to improve their products and services. The group now employs over 200 people and has combined sales of approx. �190 million from three subsidiaries.

One of these subsidiaries is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS. The compounded drugs used in its drug services are provided by its sister company, which also produces over 3,000 aseptically compounded injectable pharmaceutical products each day for hospitals and patients across the UK who are fighting cancer, living with chronic disease or in need of pain relief. The third subsidiary is a microbiological services business currently in its developmental stage.

They have recently invested in a new, multi-million pound manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. On offer is an unrivalled opportunity to join a successful, expanding company with a great team spirit.

They are looking to recruit a patient services supervisor to support the continued delivery of an exceptional service. The successful candidate should have previous line management experience ideally in a homecare or comparable caring services company, with excellent customer service skills.

With the support and direction from the Pharmacy Manager your duties and responsibilities will include;

* Line management responsibility for Patient Service Administrators ensuring;

* Competency to perform tasks allocated to them
* Ability to navigate the company Patient Management System in order to manage patients and ensure records of activity are accurately updated
* Internal training for new and existing services and maintenance of accurate training records
* Adherence of Patient Service Administrators to relevant legislation including the Data Protection Act 1998

* Active participation in the management of patients receiving homecare including but not limited to:

* Contacting patients by telephone or email to arrange deliveries
* Scheduling deliveries to patients via 3rd party subcontracted logistics
* Maintaining accurate electronic records of calls to and received from patients within the Patient Management System
* Maintaining documentation including patient registration forms and prescriptions

In return they offer rewards and benefits including:

* Salary �26K to �28K (dependent on experience, knowledge and skills)
* 21 days holiday, increasing to 26 days with service
* Company bonus scheme
* Pension scheme
* Life Assurance
* Child care vouchers
* Additional non-contractual benefits including free breakfast, fruit and outdoor gym

Commit to excellence. Join the team "Where patients come first".

If you are interested in this superb opportunity, please apply with a covering letter and your CV.

Closing date for applications is - Wednesday 30th May 2018. Interviews will take place on Thursday 14th June 2018. You will be contacted by Tuesday 5th June 2018 if you have been shortlisted for an interview.

*PLEASE NOTE - by applying to this position, you agree for

Contact Details:
Acapella Recruitment
Tel: 01245408436
Contact: Acapella Recruitment

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