Account Manager - Multi-site Catering services

Job Type:
Job Sector:
Food, Beverage
£45,000 to £50,000 per annum
Salary Description:
£Competitive DOE
Job Ref:

As Account Manager, leading delivery with our prestigious client, you'll plan, organise and manage multi-site delivery of all services within all areas including the catering, hospitality, vending, help desk, catering equipment maintenance and deep cleaning business areas including facility refurbishment, project management and procurement.

An interesting and exciting opportunity for an experienced soft services multi-site manager with catering expertise, the buildings alone are magnificent and breath taking, your end user customer group include high profile individuals, this role will be right for that authentic leader to join a great team, one who has exceptional client relationship skills and who enjoys working within a historic setting.

We operate in both central and local government.

Our wealth of experience means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs.  In a variety of other public services, including the emergency services, our goal is to improve service outcomes and reduce costs to the taxpayer

Package descriptionCompetitive salary of £45,000-£50,000 + benefits including car, bonus, pension, and flexible benefits scheme

As part of our commitment to improving the quality of life for our employees, Sodexo offers a flexible benefits scheme 'fund', allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster.
Main responsibilities
Responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, organic growth, people management and legislative, company and contract compliance across their designated areas, ensuring that Site Leads are delivering services that are compliant and financially viable
Plan, organise and manage multi-site delivery of all services within all areas including the catering, hospitality, vending, help desk, catering equipment maintenance and deep cleaning business areas including facility refurbishment, project management and procurement.
Ensure standards of service detailed in the service level agreement and contractual terms achieved, maintained and developed ensuring that the client receives services of the highest quality
Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
Manage all aspects of performance of the soft services on site, delivering the services through a high performing team across a high turnover contract
Hold monthly contract review meetings with clients to review performance and to develop strong working relationship
Ensure best in class health and safety record and compliance across the site
Build long term profitable relationships and develops new business opportunities by delivering operational excellence.
Implement Company, Segment and Contract strategy as directed.

Please see attached Job Description below for further details
Ideal candidate
Proven experience and knowledge of working in a management role within a large multi-site catering and soft FM service industry
Previous experience of relevant service, in particular catering
Proven track record of leading, managing and developing a team across multiple sites
Leadership skills and knowledge - people management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
Proven experience of managing long-term client relationships
Proven ability to develop new business opportunities
Proven budget management with P&L responsibility
Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
Management knowledge of health & safety and food safety
Ability to make independent decisions
Able to work on own initiative within a team environment
Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
Able to demonstrate attention to detail and adherence to standards
Able to analyse problems analytically, develop opportunities and implement innovative solutions
Computer literate


Experience of working within a public sector environment
Soft FM specific technical skills including contract catering, hospitality, vending, help desk, catering equipment maintenance and deep cleaning business areas including facility refurbishment, project management and procurement
Proven experience of managing client relationships within a contract environment
Qualification or relevant experience in Business Management.
Qualifications in IOSH and COSHH,  Food safety qualification equivalent to CIEH level 3

*The successful candidate will be subject to pre-employment screening including security / disclosure vetting.
About the companyIn the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.

Contact Details:
Tel: 01276 687 000
Contact: Alison Birch

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