Corporate Front of House Assistant

Job Type:
Job Sector:
Admin, Secretarial
Salary Description:
£24406 - £24408/annum
Job Ref:

We are currently recruiting for a Corporate Front of House to be based at our sites across the DH estate in south east London, Waterloo, Elephant and Castle and St James park.

This is a 6 month FTC until 30 November 2018.

Hours of Work:8 hour working day across the hours (Apply online only)

1. Operation of the conference room systems, room bookings (including ministerial meetings), ensure all audio visual equipment is operating correctly and rooms are set up to a high standard and according to the customer requirement.

2. Greet and meet all building users and visitors.

3. Demonstrate behavioural awareness of all staff and visitors to the building and respond calmly and in a friendly, helpful manner.

4. Provide knowledgeable and informed responses when dealing with customers. Be informed about the building and the surrounding area.

5. Be prepared to answer questions and deal with enquiries relating to the building, the visitor’s host and host organisation, the location of the meeting, the conference area and all other building related information and procedures.

6. Ensure all visitors to the building are made aware of the evacuation procedure and the assembly point.

7. Follow the process for signing visitors into the building quickly and efficiently, ensuring security processes are adhered to. Make contact with the host, leaving the date and time if leaving a message. Keep the visitor updated if they have to wait for their host.

8. Perform fire warden duties in the event of a building evacuation, to ensure the building is cleared in a swift and efficient manner. Provide reassurance to staff throughout the process and assist in the reoccupation of the building once the all clear is given.

9. Actively participate and assist as directed/ required in business continuity situations (e.g. communications, directions to hot desks, alternative working arrangements and locations, other ad hoc arrangements).

10. Develop and maintain relationships with all client and ALB departments, particularly including FM representatives and receptionists.

11. Assist the security officers in maintaining the security of the building and be alert to activity in the area. Assist in the provision of high visibility guarding in the reception area, and report anything suspicious to the security supervisor or CSM.

12. Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department and host details.

13. Support the facilities team ensuring a one team approached is adopted.

14. Assist in the management of meeting and conference rooms, including follow up reminders to maximise availability.

15. Provide administration support to the Corporate Customer Service Team Leader as required, including logging/ closure of on demand reactive tasks.

16. The role demands ability to multi- task and demonstrate flexibility in the approach to work.

17. Be conversant with all statutory and EMCOR policies and procedures and ensure compliance at all times.

18. A true team player as this role will be fully integrated alongside other internal and external staff in the sites information hub delivering a seamless service regardless of the enquiry

19. Play an active role in ad hoc duties such business continuity, building evacuation procedures, building communication and signage

20. Carry out regular floor walks of the building to ensure any issues are proactively captured and resolved

Person Specification

1. Previous and extensive experience in a front facing, customer service environment.

2. Experience of visitor management, telephone and helpdesk systems.

3. SIA licence/ security guarding experience very advantageous.

4. Conflict resolution training/ experience.

5. Fire warden and first aider training and experience very advantageous.

6. Able to work autonomously and maintain the highest standards – must be able to work on own initiative.

7. Ability to multi-task and manage time effectively.

8. Good all round knowledge of the building services operation.

9. Excellent people skills, including good listening skills and behavioural awareness.

10. Sound organisational skills and the ability to prioritise.

11. First class communication skills.

12. Flexibility to provide coverage of other aspects of the service delivery across the account.

13. Excellent IT skills.

14. Smart, presentable appearance at all times

Contact Details:
Tel: not in use
Contact: Kris Clare

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