Service Desk Support Analysts - Citrix VDI, Window

Job Type:
Job Sector:
Cardiff, Wales
£18,000 to £28,000 per annum
Salary Description:
£18000 - £28000 Per Annum
Additional Resources
Job Ref:

Service Desk Support Analysts - Citrix VDI, Windows, Exchange, AD - Cardiff CF3
£18-28,000pa DOE

Our clients is relocating their Service Desk Operations from London to Cardiff and are looking to recruit experienced 1st & 2nd Line Service Desk Support Analysts join the organisation to be part of the newly formed service desk team, providing 1st and 2nd line support to circa 1100 staff nationally working within an ITIL structured environment.

We are looking for individuals who are able to offer solid Service Desk (Support Analyst) experience in a Microsoft Windows environment providing 1st & 2nd line technical support including application support of bespoke applications (CRM). We need people who are able to offer:

- Solid 1st & 2nd line Service Desk experience in a Microsoft Windows environment (MAC desirable)
- Experience with Citrix VDI including XenApp and XenDesktop
- Windows Server 2008/2012, Active Directory and Exchange 2010 experience
- Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
- Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
- Installation, setup and diagnostics of MS Windows 7/8/10 & MS Office 2010/2013 Professional, SCCM experience (preferred)
- Desktop and browser security components: including site security certificates, firewalls and anti-virus
- IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred
- Ability to multitask across multiple incidents, be organised and have a keen eye for detail

Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.

You will be working within a three core shift system thus ensuring that the IS Service Desk is adequately covered between 08:00hrs and 20:00hrs with occasional rare travel to support local offices and stakeholders throughout the country. This is a high volume environment and you will be dealing with circa 35-40 tickets a day. The right candidates must have the ability to take ownership of issues and see them through to resolution while providing excellent service.

Due to the nature of the organisation`s public services you must be able to pass DBS police checks or have already obtained security clearance previously.

In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL, Citrix VDI, Citrix XenApp, Citrix XenDesktop, Windows 2008 Server , AD, Active Directory, Exchange 2010, Windows XP/7/8/10, Office 2010, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Luke

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