Team Leader - Strong Leadership Skills - Contact Centre

Job Type:
Job Sector:
South East
Salary Description:
From £25,000 to £27,000 per annum
Job Ref:

Team Leader - Strong Leadership Skills - Contact Centre I am looking for a team leader with strong leadership skills to lead a team of technical customer advisors.  Ideally you will be passionate about cars and have  mechanical and component  knowledge but it is more important that you have experience leading a team in a contact centre environment. Based in Harlow in Essex, this exciting and dynamic role is crucial to delivering the very best customer experience. This team are very much at the forefront, assisting customers through their enquiries and claims. No two days are ever the same in our fast-paced, team environment. you will be working in bright, modern offices just outside of Harlow town centre with plenty of parking and all the facilities needed to make an enjoyable, supportive workplace including an onsite restauarant and pool table. In return for your commitment, energy and ideas, we pay a very competitive basic salary. The successful candidate will either possess or be able to acquire the following skills and knowledge; A sound knowledge of Motor Trade organization and Practice A basic knowledge of Microsoft Outlook, Excel, Word, Publisher and PowerPoint The ability to work effectively under pressure Experience of working in an administration process environment dealing with high volumes to agreed timescales and quality standards Excellent man management Exceptional communication, both verbal and written Very good prioritizing of workloads and good time management Experience of complaint handling verbal and written Compiling reports for internal & external use Previous training / mentoring experience of staff Our teams work standard office hours from 9am to 5.30pm Monday to Friday as well as covering Saturday morning on a rota; typically working one in every three weeks. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Contact Details:
Tel: not in use
Contact: Kris Clare

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