Employee Services Professional

Job Type:
Job Sector:
Admin, Secretarial
North West
£9 to £9 per hour
Job Ref:

Job Description:

Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.

Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures.

Production of complex severance calculations from varying policies and terms.

Achievement of individual and team quality performance measures and standards.

Responding to and resolving email and telephone queries and providing relevant advice, in line with policy.

Taking ownership and responsibility of requests and queries from initial request to resolution.

Building and developing effective and collaborative relationships with colleagues and customers.

Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines.

Supporting continuous improvement projects and implementation of new processes within the Employee Services Team.


Intermediate IT skills, in particular MS Word and MS Excel and knowledge of MS Access.

Minimum 4 GCSE’s at Grade C or above including Mathematics and English.

Experience of working with customers.

Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest standards of accuracy.

Excellent interpersonal, teamwork and communications skills.

Self-motivated, enthusiastic team player with a positive ‘can do’ attitude.

Ability to prioritise and organise own workload.

Proven experience of working in an environment with conflicting priorities.

Ability to interpret customer policies and procedures.

Personal credibility and professional confidence.

Ability to build excellent relationships.

Influencing skills.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.

Contact Details:
Tel: 01489 898989
Contact: James Mchale

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