Branch Manager

Job Type:
Job Sector:
Customer Service
North West
£29,000 to £29,000 per annum
Salary Description:
£29,000 per annum
Skipton Building Society
Job Ref:

Here at Skipton Building Society we are proud to have a team of amazing people who work every day to put our customers’ best interests at heart.

We are currently looking for a Branch Manager to join our team to play an integral role in delivering an exceptional service to our customers and maintaining our position as one of the UK’s largest building societies.
Package descriptionIn return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

Group Personal Pension Plan
Life Cover
25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
SBS offer a range of preferential employee savings & insurance products
Paid course fees to study for a professional qualification (where relevant to the role)
Childcare vouchers
An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
Option to donate to charity direct through Payroll Giving
Online employee benefits scheme offering discounts with hundreds of high street and online retailers
Eye Tests
Car Allowance – if applicable to role
More senior roles also offer access to group income protection and private medical care

Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Main responsibilitiesThe Branch Manager will lead a team of customer facing colleagues, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers. We are looking for an individual who can really inspire a team, engaging them and creating a real culture of high performance and involvement in the local community.

Working closely with the Regional Manager, the successful candidate will develop a branch business plan that contributes to Skipton’s wider corporate plan, setting objectives for performance and maximising business opportunities in the area, and communicating this to the team so that they understand their own individual contribution to the branch’s performance.

At Skipton we believe in ensuring that we are meeting our customers needs and selling our products and services in the right way; through meeting with customers for reviews of their finances and their goals, we can use our continual customer focus to ensure that we are benefitting both the customer and the organisation through recommending and selling appropriate products.

A key aspect of this role also involves continually reviewing processes, ensuring that quality checks are undertaken and ensuring that you and the team reasonably anticipate, minimise and manage operational risk.

This is a key role that calls for exceptional people skills and proven leadership experience, and in return we’ll provide you with the development opportunities you need to make a real difference to your team and our customers.
Ideal candidateEssential


A proven ability to manage situations where the interpretation and communication of highly complex and/or sensitive information is required.

Leading a team in a supportive way, delegating effectively and driving them forward

Excellent communication skills both verbal and written to direct/influence and persuade others at all management levels.


A proven track record of delivering results by leading teams in a sales and leadership environment.

Experience of leadership and performance management, including evidence of use of differing leadership styles as appropriate, setting and reviewing objectives, coaching and developing a team

The ability to develop and maintain effective working relationships in order to support the achievement of working objectives.

Experience of identifying business needs and setting operational/resource plans through the application of acquired technical experience and organisational skills.

Evidence of adapting different styles of communication in situations in order to contribute to the successful achievement of objectives.

A real drive to actively develop oneself and keep up to date with latest developments in a specific field
About the companyAt Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

Contact Details:
Skipton Building Society
Tel: 01756 705046
Contact: Sophie Lambert

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