Customer Liaison Assistant

Job Type:
Job Sector:
Customer Service
North East
£20,000 to £22,000 per annum
Salary Description:
£20000 - £22000 Per Annum
Job Ref:

Customer Liaison Assistant required!

Avant Homes is a privately-owned housebuilder which currently operates across five regional offices in Scotland, North East England, Yorkshire and the Midlands - last year we built over 1,900 homes.

Avant Homes is pioneering change in the UK housebuilding industry by constantly challenging the status quo. We are restless in discovering better ways to design, specify and deliver outstanding homes - hugely ambitious and accelerating towards our next milestone of becoming a £500m turnover, 2,000 unit per annum developer by the end of 2018.

Due to continued success and growth, Avant Homes are currently recruiting for full time, motivated and confident Customer Liaison Assistant to join our team in Sunderland.

What can we offer for you?

- Highly competitive salary of £20,000 - £22,000 per annum
- 25 days holiday (+ 8 statutory days)
- Annual bonus
- Company pension
- Private healthcare
- My Avant Rewards

Customer Liaison Assistant Responsibilities:

Within this role you will effectively deal with Customer communications in respect of Customer Service activities in accordance with Group policies and processes. Your responsibilities will also include the following:

- Take a 'whole company' perspective to the performance of the regional business by positively influencing and enhancing the profitability and operating effectiveness of the business.
- Receive and administer Customer communication in respect of Customer Service issues, dealing with these promptly and properly, ensuring that all actions are recorded and reported in accordance with Group policies and processes.
- Support the Customer Service Department, promoting a customer focused culture and a 'right first time' approach to activities.
- Provide administrative support to the Customer Service Department.
- Support the Customer Liaison Manager in the setting and monitoring of remedial works and timescales.
- Prepare, collate and provide defect reports.
- Collect and record all relevant booklets (Demo, Handover, 7 day) and inform Customer Service Manager on noncompliance with agreed timescales.

The ideal Customer Liaison Assistant:

The successful candidate will need to have extensive knowledge and application of Microsoft Office, including Word and Excel. You will also need to possess:

- Good organisational skills
- Ability to work under own initiative and manage time effectively
- Flexible and adaptable to changing requirements
- Good verbal and written communication
- A basic understanding of Customer Service
- Numerical and Literate

If you are looking for your next challenge as a Customer Liaison Assistant then we want to hear from you, please click APPLY!

Avant Homes - Good.Better.Different

Due to the high volume of applications we are expecting for the position, if you haven't heard from us within two weeks then please assume that unfortunately you haven't been successful on this occasion.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 0191 516 5155
Contact: Nadine Hamblet

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