Support Service Assistant

Job Type:
Job Sector:
Admin, Secretarial
West Midlands
£8.50 to £8.50 per hour
Salary Description:
£8.50 - £8.50
Compass Group
Job Ref:

Compass group has a fantastic opportunity to join our team within Resource Network. We are currently recruiting for a Telephone Consultant to join our team.

Resource network is the internal casual agency for Compass group, we supply temporary staffing to over 7000 sites across the UK.  as a Customer Service Telephone Agent, you will be responsible for taking inbound calls relating to all aspects of temporary recruitment and supporting with general enquires.
Package description 


Main responsibilitiesAs a department we handle all the temporary and casual work for Compass group, placing catering staff, chefs and back of house teams into bookings.

The successful candidate main responsibilities will be but not limited to;

Answer calls in a friendly manor
ensure all KPI's are met
Work with the team to grow our casual work force
Have a passion for quality service
 this role has no sales calls but you must be of a persuasive nature and be able to control the flow of a conversation

Ideal candidateThe ideal candidate will have relevant experience in a Customer Service driven role, ideally telephone based and have the ability to communicate in a positive and professional way. 

An excellent telephone manner and enthusiasm to provide excellent customer service is imperative for this role.

 The centre is open from 07:00 – 17.30pm Monday to Friday with a shift pattern of alternative early (7am – 3.30pm) and late (9am – 5.30pm) shifts. 
About the companyCompass Group UK and Ireland is part of Compass Group Plc, the world's leading food service company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Contact Details:
Compass Group
Tel: 0121 457 5000
Contact: Ben Hopkins

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