First Line Service Desk Engineer

Job Type:
Job Sector:
South West
Salary Description:
TalentSpa Recuitment
Job Ref:

First Line Service Desk Engineer

Location: Poole

Salary: Competitive

Are you looking for your first steps in career in IT or service desk environment? Then our client has the perfect opportunity for you!

Our client is one of the UK's leading Managed Service Providers, helping organisations evolve from traditional technology environments. They are looking for enthusiastic, hard-working and talented individuals who can help them achieve their goals, and to help them drive the business forward.

With an ever growing service desk they have three vacancies for aspiring and motivated individuals wanting to join a fast moving and cutting edge Managed Services Provider.

All training is provided, with excellent career progression opportunities.

About the First Line Service Desk Engineer:

To provide the first point of professional contact for the company's customers with the aim to fix on first contact. Including:

* Dealing with incoming incidents in a professional, courteous manner over the phone and via email
* Taking ownership of incidents and managing them in a logical and methodical manner.
* Accurately logging incidents and incidents, categorising and prioritising them in line with service operations procedures
* Prompt escalation of Incidents to 2nd/3rd level resolution teams or Third Party Suppliers as necessary
* Managing incidents through their entire lifecycle from the first point of contact through to resolution
* Diagnosing and resolving problems to the customer's satisfaction

What they are looking for in their successful First Line Service Desk Engineer:

Our client is looking for candidates who are passionate about a career in IT and have an aptitude for learning and personal development. No experience is required but if you have general IT experience or know you way around a PC/Mac then that would be an added bonus.

In return they can offer:

* Career progression and development
* Competitive Salary
* Upto 25 days
* Pension
* Childcare vouchers

If you are interested in this First Line Service Desk Engineer role and match the above criteria, then please apply online now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

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