Customer Service Manager

Job Type:
Job Sector:
Transport, Logistics
South East
Salary Description:
SDW Recruitment Ltd
Job Ref:

Customer Service Manager | Transport Manager | Traffic Manager

Our client is a leading transport, distribution and warehouse specialist located in the Southampton area that are looking to recruit for a Customer Service Manager to join and lead a team of expert professionals to meet all operational targets. If you have experience managing a team in a transport/traffic office this could be the next step in your career.

The Role:

As Customer Service Manager you will be responsible for all customer care functions working closely with other managers at the company, planning, coordinating and controlling your team to ensure that customers expectations & company targets at met in an efficient manner. You will be joining and leading a team that already provides a high standard of customer service, in a busy transport office with big workloads that include complex issues that need a timely solution. You will also be responsible for;

- Reviewing and assessing customer contracts
- Input & update rates
- Understanding of pricing to provide rates
- Plan and instruct customer service team
- Constant development of customer service standards

Essential Criteria:

- Management experience in a transport office
- Pro-active
- Extensive transport/traffic industry knowledge
- Customer service skills

About the Company:

This is an opportunity to join a specialist company as Customer Service Manager, leading a team of expert professionals to achieve and surpass targets. This is a position for a company that is one of the leading transport, distribution and warehousing organisations in the Southampton area. They offer service to local and oversees importers using the latest technology, you would be joining a company that values their employees!

Apply now for more information!

Contact Details:
SDW Recruitment Ltd
Tel: 02380336633
Contact: Dan Martin

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