Customer Service Advisor

Job Type:
Job Sector:
Customer Service
South East
£19,000 to £19,000 per annum
Salary Description:
£19000 - £19000 Per Annum
Job Ref:

- Do you have proven Customer Service experience?
- Are you passionate about coordinating the delivery of excellent customer service?

If the answer is YES, Southern Housing Group are recruiting for individuals to join our team in Horsham as a Customer Service Advisor.

What we can offer you:

Here at Southern Housing Group, we know that our greatest assets are our employees; which is why in return for your hard work as our Customer Service Advisor, you can expect to receive a competitive salary of circa £19,000 per annum. You will also receive benefits including:

- A comprehensive three week induction training course and ongoing development programme
- Great holidays - 23 days, increasing with service plus public holidays and an additional 3 days between Christmas and New Year, along with the ability to buy extra leave
- Great working environment with a friendly culture
- Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

Joining our team as a Customer Service Advisor, you will:

- Support our customers by providing an easy to access service, with the aim of first contact resolution in as many of their contacts as possible
- Work with colleagues across the Customer Experience department to identify and implement customer improvements
- Work as a team to ensure that all queries are responded to within our agreed response time, meeting KPI's whilst maintaining excellent quality

We operate a rotating shift pattern working a 35 hour week so shifts will vary between:

08:00am and 04.00pm

09:00am and 05:00pm

12:00pm and 08:00pm

The Ideal Customer Service Advisor:

- A confident communicator with an engaging personality
- Focused and driven to achieve the best outcomes for our customers and the business
- Able to embrace a resilient and proactive approach to tasks
- Happy to act on their own initiative, make decisions and do the right thing.
- Capable of prioritising a varying workload, across different platforms
- Calm under pressure and able to deal with challenging situations

About Southern Housing Group

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types, to customers who live in our almost 30,000 properties. It is an exciting time for the Group and we are in the process of revolutionising the way we work to ensure that we continue to thrive and achieve our social objectives.

If you have the skills, experience and attitude to become our Customer Service Advisor, we want to hear from you. Click APPLY today to review the full role profile!

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 02392856811
Contact: Beth Vick

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