Customer Liaison Manager

Job Type:
Job Sector:
Customer Service
£28,000 to £42,000 per annum
Salary Description:
£28000 - £42000 Per Annum Dependent on experience
Job Ref:

Customer Liaison Manager required!

Avant Homes is a privately-owned housebuilder which currently operates across five regional offices in Scotland, North East England, Yorkshire and the Midlands - last year we built over 1,900 homes.

Avant Homes is pioneering change in the UK housebuilding industry by constantly challenging the status quo. We are restless in discovering better ways to design, specify and deliver outstanding homes - hugely ambitious and accelerating towards our next milestone of becoming a £500m turnover, 2,000 unit per annum developer by the end of 2018.

Due to continued success and growth, Avant Homes are currently recruiting for full time, experienced and influential Customer Liaison Manager to join our team in Wakefield.

What can we offer for you?

- Highly competitive salary of £28,000 - £42,000 dependant on skills and experience
- 25 days holiday (+ 8 statutory days)
- Annual bonus
- Company pension
- Private healthcare
- My Avant Rewards

Customer Liaison Manager Responsibilities:

Within this role you will agree and implement the management, control and reporting of all Customer Service activities and functions to meet the Region's business plan, future growth requirements and customers' expectations. Your responsibilities will also include the following:

- Take a 'whole company' perspective to the performance of the regional business by positively influencing and enhancing the profitability and operating effectiveness of the business.
- Support the Customer Service Manager, ensuring the effective Quality Control measures are implemented.
- Assist the Customer Service Manager in ensuring the effective management, compliance, control and deployment of the Customer Service Teams.
- Ensure Group policies and processes are followed such that the Customer Service Department effectively delivers, controls and reports on all Customer Service activities.
- Assist in ensuring the department is fully engaged in the process of determining and agreeing the delivery of Quality Standards, timescales and remedial programmes.
- Assist in the management of Warranty Provider claims and attend resolution and insurance claim meetings.
- Assist in monitoring response times by sub contractors, and rectify as appropriate non- compliance with Customer Service Policy.
- Assist in ensuring the Department maintains and delivers its predictions.
- Actively manage communications and operational interfaces with internal and external stakeholders to achieve the Regional business plan.
- Promote a customer focused culture and a 'right first time' approach to activities.
- Assist in the provision of key status reports and updates on all KPIs relating to team.
- At all times comply with responsibilities under the Company's Health & Safety and Environmental and Corporate Responsibility Policies and all other company policies, procedures and instructions

The ideal Customer Liaison Manager:

The successful candidate will need to have a relevant qualification or equal experience in Customer Service and be well versed in its requirements. You will also need to possess:

- Broad understanding of the implications of Acceptable Quality of build/Commercial awareness
- Good communication and presentation skills
- Good knowledge of the Construction and Technical Processes
- Broad awareness of codes of practice that impact on Customer Service e.g. NHBC, PMA etc

If you are looking for your next challengeThe vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Contact Details:
Tel: 01924 248410
Contact: Victoria Eades

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