Contact Centre Team Manager

Job Type:
Job Sector:
Customer Service
South West
Salary Description:
Up to �25k DoE
TalentSpa Recuitment
Job Ref:

Contact Centre Team Manager

Location: Bristol

Salary: Up to �25k dependent on experience

Open hours of campaign: Monday- Friday - 08:30- 18:00 Saturday - 09:00-13:00

Our contact centre is based in the heart of Bristol near Cabot Circus and is currently undertaking an exciting transformation with ambitious plans for our business and structuring for growth. They are now looking for experienced, ambitious, enthusiastic Team Managers who are looking to work within a fast-paced, fun, call centre environment.

Overview of Contact Centre Team Manager role:

You will be managing your own dedicated team of Contact Centre Advisors who receive inbound calls for a client who has a worldwide retail presence. You will be responsible for ensuring they remain motivated whilst keeping to company SLA's and KPI's by effectively managing the team through an ethos of train, manage and control techniques.

As part of the Contact Centre Management you will support other Team Managers to achieve group objectives. Continuous improvement through quality checks in order to exceed customer expectations is part of your remit in order to ensure success for you and your team.

The ultimate goal is to deliver customers world class customer service

To be considered for the Contact Centre Team Manager positions, you will need to demonstrate the following key skills:

* Work load management.
* Leading and managing a team of Advisors in a contact centre based environment.
* 121 coaching, preparing and delivering development plans
* Absence Management
* Managing behaviours and maintaining professional boundaries
* Active listening skills
* Client facing abilities
* Conveying ideas in a logical and systematic manner.
* Excellent communication skills both verbal and written.
* Positive, enthusiastic and outgoing whilst being able to work within procedures on job aspects that deal with standards and quality.


* 25 days' holiday allowance.
* Company pension scheme.
* Ongoing development training.
* Great transport links, within close proximity of Temple Meads train station.
* Company perks website with discounts available to company employees.
* Childcare vouchers
* Eye care scheme

If you feel that you meet the criteria of the Contact Centre Team Manager role then please apply now!

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .

You may return to your current search results by clicking here.


This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings