Technical Service Desk Analyst - Bromsgrove, Worce

Job Type:
Job Sector:
West Midlands
£30,000 to £30,000 per annum
Salary Description:
£30000 - £30000 Per Annum
Additional Resources
Job Ref:

Technical Service Desk Analyst - Bromsgrove, Worcestershire

Salary - up to 30K depending on Experience

Job type: Full time


Customer based role, this is a technical role operating within a busy but friendly Service desk providing customer-focused solutions and advice to ICT problems and queries raised by users while working to Service Level Objectives.

Qualifications and Experience:

You should have previous experience of working on a service desk as this is a senior post working at 2nd and 3rd tiers.
A good communicator with the ability to create business-like and lasting relationships with clients.
Good all-round knowledge of IT.
Experience and knowledge of Microsoft workstation and server operating systems essential.
Must have Microsoft Windows Server qualifications or equivalent knowledge and experience along with excellent network knowledge

Key Skills:

Supporting mainly Microsoft Windows Server and workstation, a wide variety of 3rd party applications and hardware, mobile and IP telephony, network infrastructure and security products.
You will have an opportunity to fully contribute to the team and to identify and improve service and processes. Ongoing training available and working towards Microsoft and other industry certifications encouraged and supported.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Contact Details:
Additional Resources
Tel: 0845 450 6635
Contact: Shilpa

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