Support Engineer

Job Type:
Permanent
Job Sector:
IT
Region:
London
Location:
London
Salary:
£27,000 to £33,000 per annum
Salary Description:
�27k - 33k per year
Posted:
04/06/2018
Recruiter:
TalentSpa Recuitment
Job Ref:
F/SupEng

Support Engineer

Location: London

Salary: �27k-�33k DoE

Overview of the Support Engineer:

In this role you will be part of our client's core Service Delivery Team, working closely with a great team of engineers, sales people and senior management team.

This is a client facing role, which means you will be involved with the resolution of support issues and assist the project team with the deployment of new systems and technologies for their major accounts in central London.

This role combines a mix of remote and onsite work as well as being actively involved in both the project lifecycle and the creation of content (videos, knowledgebase articles and tips) to help drive and improve the value their clients get from their services.

You will be encouraged and supported to acquire appropriate certifications and accreditations in relevant technologies as part of your on-going career development plan.

About the Support Engineer role:

You will be responsible for:

* Acting as 2 nd line of support, resolving or escalating all cases assigned to you in a timely fashion in line with Service Level Agreements and KPIs. This includes: Regular telephone and email communication with clients, Escalation of issues to 3rd parties, Visits to client sites as needs arise, Taking complete ownership of assigned cases throughout the lifecycle of the support request, Ensuring relevant internal support /Business systems are updated where appropriate.
* Implementing, documenting and testing small configuration changes within their clients' systems.
* Assisting with the implementation of large or complex projects and taking ownership of all tasks assigned.
* Completion of all tasks assigned in line with the project plans.
* Providing regular project status updates to the Service Desk manager of the status of your assigned tasks, including the timely reporting of any potential issues which may impact the project deliverables.
* As a minimum within your first 3 months you will be expected to study for and sit level 1 exams in Office 365 [70-346 ], Datto DCAT L1 Technician , Mimecast Email Security Level 1 .
* Within your first 12 months you will be expected to study for and sit leve 2 exams in Office 365 [70-347 ], Datto DCAT L2 Technician , Mimecast Email Security Level 2 .
* Demonstrate a methodical, proactive and planned approach to daily tasks.
* Great interpersonal skills.
* The ability to ask the right questions, and listen with a technical mind-set.
* Managing client Interactions and Expectations.
* Excellent time management and the ability to prioritise activities.
* Previous experience in high paced customer service environments / support desk.

Required Skills & Technical Experience of the Support Engineer

Technical Experience:

Support of the following applications / services:

* Windows 8 and 10
* Office 2010 - Office 2013
* A good working knowledge of troubleshooting desktop hardware: PC; Printers; Peripherals etc.
* Office 365
* Google Apps
* MCP Level Windows Server Support
* Knowledge of Active Directory
* DNS/DCHP/TCP/IP
* Print Management
* Group Policy

Desired Experience - If you have any experience or qualifications in the below will prove advantageous:

* Mimecast
* Datto
* Meraki
* Microsoft Azure
* CCNA
* SCCM
* Airwatch

Any experience with the use or support of IT Glue, Connectwise and Continuum is desirable.

Package:

The role comes with the following package

Contact Details:
TalentSpa Recuitment
Tel: 0844 8700 926
Contact: .
Email:

You may return to your current search results by clicking here.

Advertisers

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings