Customer Account Manager

Job Type:
Permanent
Job Sector:
Customer Service
Region:
North West
Location:
Manchester
Salary:
£19,000 to £22,000 per annum
Salary Description:
£19000 - £22000
Posted:
04/06/2018
Recruiter:
staff-finda
Job Ref:
finda/TP/11718/1632

Customer Account Manager – Permanent - Full Time – Manchester – £19,000 - £22,000 + Excellent Benefits

Do you pride yourself on providing a proactive and customer-driven service where you will go above and beyond to help your customers?

Are you looking for an Account Manager role with a strong emphasis on customer service?  

Do you build and develop strong working relationships with the accounts you manage?

If so, we are recruiting for innovative, proactive and customer focused individuals to join our team as a Customer Account Manager in Manchester. We are looking for candidates who will strive to provide an outstanding and consistent high level of service to our customers by building strong working relationships. You will be working hard to manage all customer queries in a positive manner.

If this sounds like the ideal role for you, then please apply today!

About Us

We performs an energy procurement, invoice validation and contract management service for over 2000 customers stretching from Edinburgh to Lands End to Folkestone. We offer numerous different services all designed to make our customer’s lives’ easier and ensure they get what they want from the service we offer. Customer service is our main driver, we are really focused on growing and retaining customers by offering them a consistently high service from the day one.

The Zen Way:

We strive to provide excellence in all areas of service to our customers, colleagues and suppliers based on being professional, efficient, conscientious and progressive at all times. Communication through all levels is the key to our success and we pride ourselves on our exceptional quality of service.  It is important for us to get to know our customers on a personal level, like remembering their birthdays.

The Role

As a Customer Account Manager, you will hold a portfolio of customers, being schools and commercial companies. You will manage your portfolio of customers, building strong and long lasting relationships to ensure the high-quality service we offer them is tailor-made to their needs.

You will resolve general account queries, carry out efficient data analysis and problem solving on accounts, as well as speaking to customers, energy suppliers and service providers to provide the full customer service in the ‘Zen Way.’

Additionally, you will assist the company to implement updates to company processes, provide back-up to fellow Account Manager’s and other internal ad hoc requirements as needed.

The role is currently based in central Manchester but with the likelihood of a move to a different location within the area in future, so travel will need to be flexible.

Key Skills, Responsibilities, Attitudes


Previous experience using Sage CRM systems (desirable)
A technical understanding of both the Gas and Electricity supply industry (desirable)
Computer literate
Positive, approachable and ‘can-do’ attitude
Strong customer service skills and a desire to provide a consistently high-level of service
Excellent organisational, communication and administration skills
Ability to manage and prioritise workload
Proactive, innovative and dynamic mentality
Ability to build strong relationships at all levels
A technical understanding of both the Gas and Electricity supply industry (desirable)


Benefits


Annual bonus of up to £3000
23 days holiday + bank holidays
Training and development programme
Pension contribution
Pick and Mix benefits after 6 month probation including 2% pay rise, flexible days off, £50 birthday meal or £50 spa treatment.


Next Step

If you feel you have the necessary skills and experience for this Customer Account Manager role, then please click apply and complete our application process through staff-finda.
Package descriptionCustomer Account Manager – Permanent - Full Time – Manchester – £19,000 - £22,000 + Excellent Benefits

**Skills Required**

Customer Service, Account Management, Proactive, Customer Driven, Rapport, Relationship Building

**Keywords**

Customer Service, Account Management, Proactive, Customer Driven, Rapport, Relationship Building

Contact Details:
staff-finda
Tel: 0200 000 0000
Contact: Joe Wake
Email:

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