Customer Set Up Administrator

Job Type:
Job Sector:
Customer Service
South East
£18,200 per annum
Salary Description:
£18200 Per Annum
Job Ref:

Customer Set Up Administrator - £18,200 - Chandlers Ford, Eastleigh

About Utilita

We are Utilita - the 9th biggest energy provider, and we supply gas and electricity, predominantly to the pre-payment market - we want to give our customers a fairer deal. We supply to both the domestic and business markets and have seen impressive growth this past year. Increasing our customer base to over 600,000 and growing to in excess of 1800 staff.

We have recently won a string of awards, including Best Smart Meter Experience and Best App in the uSwitch Awards, also getting 6th place for customer satisfaction, and our impressive growth won us a local Business Award. We have been named as One To Watch in the Sunday Times 100 Best Companies To Work For and were ranked 5th in the annual Which? customer satisfaction survey for energy suppliers.

About the Customer Set Up Administrator

The main purpose of the role is to ensure the customer journey is managed smoothly, without the need for inbound contact. The role will require you to make outbound calls to both commercial and domestic customers to confirm account details such as meter reads, direct debit details etc.

Main duties of the Customer Set Up Administrator include;

- Ensure customers' accounts are set up correctly
- Completing direct debit requests
- Gather correct customer data
- Obtain and validate customer readings and identify and work through any errors all whilst maintaining a high standard of Customer service.

You will take ownership for each call, providing clear communication and validating account set up from point of sale through to generation of the first bill.

What we're looking for in the Customer Set Up Administrator

You are likely to be the first person a new customer has spoken to at Utilita, and so we are looking for someone with excellent customer service skills, someone who can create a great first impression of the business on every customer. We need our customers to have the best possible experience with us.

We are looking for someone with excellent analytical skills with a professional and positive attitude who can build relationships both internally and externally. We are looking for someone who is enthusiastic who can make their mark on this new team.

If you are interested in applying for the Customer Set Up Administrator, please apply today by submitting your CV.

Contact Details:
Tel: 01962850058
Contact: Kate Hopgood

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